You are receiving this email because you have a consumer (personal) Google Voice account and are one of the few remaining users using a legacy web feature that may be impacted as we complete the migration of all Voice users to the modern experience (which launched in 2017).
In July 2020 we posted an update indicating the Legacy Web version of Voice would soon stop receiving updates, aligned with our plans to migrate all users to the modern Voice web experience which was launched in 2017. Since then, we have brought key features from the Legacy Web version over to the modern Voice web experience including, most recently, the new and improved Custom call forwarding which launched in December 2021.
Note: These changes only apply to the consumer (personal) version of Google Voice. Google Voice for Workspace is not impacted.
Starting in mid-February 2022, the Legacy Web version of Voice will be phased out. As part of this migration, certain Legacy Web features will not carry over to
voice.google.com and our mobile experiences. Full details of the upcoming changes, including all legacy features carried over to the new experience, are available on the FAQ with a brief summary below.
Features that will not carry over to the new experience:
Do Not Disturb Timer
Ring Scheduling
Settings for Carrier Call Forwarding. Carrier Call Forwarding will no longer have a setting. It will still be possible to forward calls from another carrier to your Google Voice number, however, all carrier forwarded calls from your linked number will go directly to voicemail.
Call Notes. Call Notes were removed from the Legacy Web version in 2020 and will be deleted and no longer accessible through Account Takeout after March 31st, 2022. If you want to preserve the notes you have, you must download your data before March 31st 2022. To learn more, read Remove notes from Legacy Voice.
Voicemail-only accounts. Users with Voicemail-only accounts will need to update to a Full numbered Voice account and update your carrier forwarding to use your new Google Voice number. To learn more, read Upgrade from legacy Google Voice (voicemail only).
Purchasing calling credits in non-USD currencies. Since consumer (personal) Google Voice is only available to U.S. users, by the summer of 2022 all non-USD credit balances will be automatically converted to USD when their account balance goes below 0.50 in your current non-USD currency. It will only be possible to purchase new credits in USD and auto-recharging in non-USD will be disabled. To learn more, read Buy credit to make calls.
Additionally, Call-to-Listen Voicemail Access, when turned on will require pressing "*" once your Voicemail recording starts playing. This will trigger the audio prompt that asks for your voicemail PIN which must be entered in order to listen to your voicemails.
These changes will simplify the product by removing seldom-used features and allow our teams to focus on providing the best product experience. From all of us on the Voice team, we thank you for your continued support.
The Google Voice Team