News:

On Tuesday September 6th the forum will be down for maintenance from 9:30 PM to 11:59 PM PDT

Main Menu

No response from service provider

Started by billbrew, December 07, 2022, 12:53:06 PM

Previous topic - Next topic

billbrew

Not that I am aware of. Everything else works fine and phone did also until this afternoon.

Thanks for your help

billbrew

In the past I had to buy a new obihai device once and a year or so ago Obi had a problem with GV. Could either of these things be the problem?

drgeoff

Quote from: billbrew on December 07, 2022, 04:11:41 PMI did not read your instructions correctly. I was able to log in: This is what is says
SP1 Service Status
Parameter Name    Value   
Status    Connecting to 51.178.194.80;Token Error    help
PrimaryProxyServer       
SecondaryProxyServer       
CallState    0 Active Calls    help
That IP address is not Google.  When you log in locally to that 192.168.1.19 address and look at System Status, what is in the DNSServer1 and DNSServer2 boxes?

billbrew

DNSServer1   135.181.200.109   help
DNSServer2   135.181.200.109

drgeoff

Quote from: billbrew on December 08, 2022, 11:58:54 AMDNSServer1   135.181.200.109   help
DNSServer2   135.181.200.109
I have put that 135.181.200.109 into my OBi and calls to the echo test now fail.

For diagnostic purposes temporarily change the IP addressing to static with the values below.  First disable Obitalk Provisioning:

1.  Log in to 192.168.1.19

2.  Click on System Management

3.  Click on AutoProvisioning.

4.  In the Obitalk Provisioning Section the first line is Method.  Clear the tick box.  Then select Disabled from the drop down.

5.  Scroll to the bottom and click Submit.

6.  Ignore any prompt to reboot.

7.  On the left side click Network Settings.

8.  Under Internet Settings, clear the tick boxes to enable you to select/enter these settings:

AddressingType   Static
IPAddress  192.168.1.19
SubnetMask   255.255.255.0
DefaultGateway  192.168.1.1
DNSServer1   8.8.8.8
DNSServer2   leave completely empty

9.  Scroll to the bottom and click Submit.

10.  At top right click Reboot

11.  Wait 30 seconds then go to the System Status page again.  Does the Obitalk Service Status now show Normal.  If yes try the echo test number.

12.  Report back here.

If the echo test call succeeds this shows that the problem is the DNS address that your OBi is getting from somewhere.  The above is not a permanent fix as you will NOT be able to configure GV when the OBi is configured as above.

billbrew

ObiTalk status normal and the echo test worked as supposed to.

drgeoff

I don't understand why your OBi is getting that DNSServer address.  When I use it for my PC and try to browse a web page on the internet I get an error page in Russian!

Is the computer from which you are posting here on the same LAN as the OBi?


drgeoff

Is your computer running Windows 10 or Windows 11?  If yes:

1. Hold own the Windows key and tap the R key.

2.  In the box type

cmd

then click OK.

3.  In the window that opens type

ipconfig -all

4.  One of the lines will be DNS Servers.  What address is there?



drgeoff

Quote from: billbrew on December 08, 2022, 02:42:41 PM192.168.1.1

That is what the OBi should have as DNSServer when Method is DHCP.  Try putting AddressingType back to DHCP.  Then click Submit at the bottom and then click Reboot at top right.

billbrew

Yea!!!  The dashboard said GV was connected, and I made a call and it worked. Thanks very much for your help.

drgeoff

You should now restore the OBitalk Provisioning Method to System Start and reboot.

billbrew

I can now receive a call but I cannot make a call.

billbrew

Should DNSSERVER1 be 8.8.8.8  or should it be left blank?

drgeoff

Quote from: billbrew on December 08, 2022, 04:20:19 PMShould DNSSERVER1 be 8.8.8.8  or should it be left blank?
Blank.  When set to DHCP the values will be obtained automatically from your router.  The actual values will be shown in the Status screen.  See the attached images.  Your values will be different from mine but I expect that both DefaultGateway and DNSServer1 will be 192.168.1.1.