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Not dialling out. - Busy tone.

Started by Clive, March 13, 2023, 11:18:16 AM

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Clive

Hi, I have a number of OBi devices that will no longer dial out. They can receive calls.

I've deleted them from obitalk.
I've reset the devices.
I've added them back into obitalk.
I've created new accounts.
I've set them up using obitalk.
I've switched voip servers.

They show up on the voip providers dashboard as registered.
They show up on the obitalk dashboard as registered.

Cisco SPA adapters work fine.
C-SIP Simple works fine on my mobile.

Voip provider is voip`.ms

Any ideas please.

Many thanks.

drgeoff

" no longer dial out" is very far down on the scale of informative diagnostics.

What exactly happens?  Tones, spoken error messages, the OBis' Call Histories?  Do they all reach the Obihai echo test number?  Are they all on the same local network?  If not are they all on the same ISP?  Are they on corporate network or educational establishment etc?

Clive

Thanks for the response.
Any number dialled for mobile phone or landline results in a busy tone.
Obitalk shows last inbound number. I can't find any outbound numbers but they do show at voip ms
Yes, they all access the obi echo test perfectly.
3 are in Spain and 2 in the UK and all are on separate home networks. 3 different ISPs.

They were all working perfectly until a few weeks ago.

I've just bought an OBi2182 and that has the same issue.

drgeoff

It is very unlikely that 5 units have gone faulty or had a working configuration changed all at the same time.  AFAIK there has been no firmware update automatically rolled out by Obihai/Poly.  I think this one is due to Voip.ms.  Have you tried their tech support? https://voip.ms/residential/company/contact-us

azrobert

#4
Create a speed dial to check if you have a configuration problem.

Assuming your VOIP provider is defined on SP1, create a speed dial:
sp1(16235941000)

Now dial the speed dial number.
If it works, you have a configuration problem.

When defined as above, all the digit maps and routing are bypassed and the call is routed directly to SP1.