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It will not accept my password, nor allow me to get a new password

Started by NYCtalk, December 13, 2023, 12:17:00 PM

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When I tried to reset the password, it stated that a new password would be sent to me when I respond to an email obi was sending. I received that, clicked on the option to get a new password and then saw a message that it could not create a new password. What do I do? The phone was working earlier today -- will it still work after the 18th? What can I do? Thanks for any info!