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###Can't dial **9 222 222 222 " There has no service to complete your call.."

Started by kennywang114, December 28, 2011, 08:32:15 AM

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Got a brand new OBI110 and hook up the phone and connect the ethernet to the wireless router( Comcast built in wireless modem ), then Dial **9 222 222 222, it always said "There has no service to complete your call",

Here is more detail information:
1. All connections are good,
    Router is a wireless built in with Modem in one piece from Comcast.

2. Pick up phone attached to OBi and dial ***4.  Hear the current IP address (
3. From a command prompt on your PC, ping   works

4. Open your browser and type in the address bar.  I can access the webui with default username and password

5. Test OBi by dialing **9 222 222 222.

Problem: There is no service available to complete your call.


Log into the OBi directly ( and look at the OBiTALK Service Status at the very bottom of the main status page.  Does it show?:

Status   Normal (User Mode)



Has any service been configured on the OBi (SP1/SP2)? Is there a PSTN line in the line port?


No any configuration started yet, just get everything from the box and plug a phone to the phone line and connect network line , then power it on, dial the test number: **9 222 222 222, that's it.
Is there anyone using comcast service with the build in wireless router?


Quote from: RevKev on December 28, 2011, 01:08:08 PM
Has any service been configured on the OBi (SP1/SP2)? Is there a PSTN line in the line port?

None of this is needed.  A totally unconfigured OBi at factory defaults should be able to successfully call : **9 222 222 222


Log into your Comcast router and try turning off any firewall or security options.

If no luck, log into OBi and try setting Network Settings->DNSServer1 to and DNSServer2 to .

If still no luck, report whether System Status->SystemTime shows the correct time.