Quote from: Denis on March 09, 2012, 02:37:30 PM
I work for Anveo. FAX is very sensitive to timing and each call forwarding adds an extra point of failure and makes faxing more difficult. Here is a path that each FAX will take if you forward from Anveo to HELLO FAX PSTN # .
SENDING FAX MACHINE ----> POTS ----> VOIP CARRIER ---> ANVEO ---> VOIP CARRIER---> [POTS may or may not happen depending of the carrier and the switch center] ---> VOIP ---> HELLO FAX
If you receive FAX @ Anveo point than you will get a decent success rate. But the path to HELLO FAX is pretty much doubled. I would try to avoid forwarding calls to Hello FAX PSTN number and instead I suggest you contact Hello Fax and ask them to give SIP Access for your account so you can forward calls from Anveo to their system using SIP. This way the extra path will be cut in more than in half because Anveo will send calls directly to their servers and you will still get a decent fax success rate.
Thanks Denis -- I will contact HelloFax and see if they can give me SIP access. Anveo would be a good service for me if I can get this to work.