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Author Topic: Obi Phone calls but cannot be called (won't ring)  (Read 10931 times)
Malachi
Newbie
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Posts: 11


« on: April 27, 2012, 07:51:30 am »

I can call fine with the phone connected to Obi (through google voice), but won't ring when called, and after a few rings it'll go to the voicemail.

Google goes to the chat (it's checked)

From what i can see everything is set up right (followed the instructions). Am i missing anything??
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Felix
Sr. Member
****
Posts: 345


« Reply #1 on: April 27, 2012, 10:15:05 am »

do you see the incoming call in OBi call history? could it be as simple as the ringer on the phone being silent?
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Malachi
Newbie
*
Posts: 11


« Reply #2 on: April 27, 2012, 10:46:46 am »

Please forgive me my n00bness in this, but how/where do I find the call history? Do you mean the GV history?
Oh, and the ringer isn't just silent. If I call the number and pick up the phone, I get a dialtone, so it's not getting the call itself...
« Last Edit: April 27, 2012, 11:01:59 am by Malachi » Logged
RonR
Forum Member

Posts: 4528


« Reply #3 on: April 27, 2012, 10:53:15 am »

Log into the OBi using the IP address returned by dialing ***1 (default username/password = admin/admin).

To test the OBi's ability to ring your telephone set:

1. Dial **0

2. Press 3

3. Dial 0#

4. Hang up

The Auto Attendant should call you back.
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Malachi
Newbie
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Posts: 11


« Reply #4 on: April 27, 2012, 11:02:08 am »

I just found out that my google chat setting is set to another email address.. how do I set this straight?
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RonR
Forum Member

Posts: 4528


« Reply #5 on: April 27, 2012, 11:03:41 am »

I just found out that my google chat setting is set to another email address.. how do I set this straight?

Make an outgoing call from the Gmail account assoiciated with the correct email address.
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Malachi
Newbie
*
Posts: 11


« Reply #6 on: April 27, 2012, 11:16:29 am »

Yeah, I removed the google chat from my voice account, made sure I had only 1 gmail account, went to gmail, did the call there and now the google chat is in my voice account. I also unchecked the forward calls to mobile (had both on)... and tested the whole thing. It now works, thank you very much!
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