Some years back I bought the OBi202 with Amazon, and managed to get a little bit done with it. But when Cox tech support came over, they saw the OBi202 sitting next to their modem, and told me to "Throw that trash away, it isn't any good" So I unhooked it, but saved it instead, and now I have a problem I can't solve. I obviously had added it to my Dashboard back then, and now because of a severe lightening storm a few nights back, my old Netgear router was fried. So since I needed to buy another one, I chose to buy a Motorola MG7550, a modem/router combo, and it's working. Now I can return the modem to Cox, and stop renting it. BUT, i also have VOIP that Cox provides to a home phone, by plugging into the back of it in the TEL port. So, I either do away with that Cox phone service, switch over to the OBi202, and pair it with my Google Voice I've had for years. Problem I have now, is that I had to change my login ID and Password, since what I put wasn't recognized to sign in. Now, I'm signed in, but it won't let me add my OBi202, since it's already added, under a different ID. i keep calling the **5 0000 numbers it gives me, but an automated response says it's been sent to the server. I simply don't find where I can delete that old account, do a factory reset, and readd the OBi202, under the ID i signed in with yesterday. Can someone help me get rid of the old "ADD", and then I can readd it, so I can actually set it up? Thanks in advance.