> for the CNAM, it only show "city of XXX", "cell phone, IL" etc, is this normal?
Yes, the calls in all likelihood are from cell phones, which do not always have the CNAM field populated. Any outgoing calls from your number will probably appear like this also. FYI, you can override the CNAM entries in the CC Dashboard under Phone Book.
> For 911, I dial 933 but from call history, still using gv on SP1 instead of SP2.
Two things to check/verify:
- From the ObiTalk DashBoard > Device Configuration > Phone Port Configuration Summary, confirm "Emergency Service Call Routes to:" SPx for both Phone 1 and Phone 2
- In Expert Mode Configuration, confirm: Physical Interfaces > Phone 1 (or Phone x) > PHONE Port > OutboundCallRoute shows this at the beginning of the string: "{911:sp2},{933:sp2}," excluding the double quotes.
The 933:sp2 is what to look for here, If it's not there, I don't think you should add it manually because it's supposed to be inserted by the setup wizard, and if you're new to this you don't want to do expert mode digit map changes yet. The simple explanation is 911 and 933 both need explicit routing entries in the outbound call digit maps. In my case they just appeared at one point after I recreated the CC configuration (i,e., the setup wizard knew to create them). I noticed them and after
reading something in CC's website was pleasantly surprised to see than 933 work as described, a voice reads back your address, i,e., a self test of 911.
Hope this helps,