Quote from: Taoman on February 03, 2015, 07:57:57 PM
Quote from: SteveInWA on February 03, 2015, 06:51:45 PM
- Send certain specific inbound numbers (telemarketer/fraudster/spammer) to the no-service SIT error message (create one such treatment for each number that calls you, and you want to block in the future. If the caller isn't handled by these rules, then the default rule is processed:
Are you saying the caller literally hears the SIT error message or that the caller just hears a ringback tone until GV voicemail picks up? When I try this (and I've tested this dozens of times) there is no message heard (since it is early media) just the ringback tone.
And I'm not sure why you would recommend making individual call treatments "for each number that calls you, and you want to block in the future." That seems needlessly redundant. Why not make one or two call treatments and make corresponding phone book groups the call treatments act on? Then just add the "telemarketer/fraudster/spammer" contact to one of those groups.
Your mileage may vary. My personal use case is that I have 4 different Callcentric DIDs on my one Callcentric account. Two of the four numbers are forwarding targets for GV; the other two are just numbers not used with GV. I get my fair share of junk phone calls to one or more of those DIDs. So, when get an inbound call as I did the other day, from some clown threatening to issue a warrant for my arrest if I didn't respond to a order from a Federal magistrate, I add a call treatment to block that number. I hadn't thought of creating a phone book for those callers.
If the caller is calling the CC DID directly, they'll hear the SIT and recorded message.
If the caller is calling GV, AND GV's own global spam list doesn't happen to catch the caller, AND you haven't blocked that caller in GV, and a CC call treatment to send them to the SIT and recorded error message is enabled, then the caller will hear ringing, while GV tries to simulring other forwarding targets (e.g. Hangouts or Chat), but GV will give up on the CC number after it hears the SIT, and the CC phone number won't ring (so, like you said, the caller won't hear the SIT, but the end result will be that you won't be bothered). Since the vast majority of spam calls are made by robocalling systems, they usually hang up before leaving a message.
This is by design. Since GV is designed to simulring all forwarding numbers, and intelligently handle the response from each number during the ring interval, it intentionally doesn't play the SIT to the caller. Think about it: up to six forwarding numbers, plus Chat, plus Hangouts are all being sent the call at once. Whichever destination is capable of answering the call first, will get the call. You wouldn't want one of those numbers to interfere with the others being able to answer the call, and you, the caller, wouldn't want to hear some sort of cacophony of all the numbers either ringing, or playing a busy signal or SIT.
So, as I said, call handling is more effectively processed at the first hop (GV), but adding CC call treatments is an effective alternative that won't cause any problems. Other call treatments may or may not interfere with GV; use at your own risk.