Help Call Forwarding

[wow08816]

Need help with unconditional call forwarding between 2 OBI110 devices (both using Google Voice). I have tried OBi expert configuration ==> Enter OBi expert ==>Voice Services - SP1 Service...

Was able to update Unconditional Call Forwarding Number & Enable Unconditional Call Forwarding fields.  However, OBi110 not forwarding calls.  Am I missing a step?

Thanks in advance for your help

[jimates]

check the call history to see exactly what the Obi is doing with the calls.



dial ***1 to get the ip address of the device
enter the ip address in your browser's address bar and enter
default credentials are admin/admin

Status -> Call History

[wow08816]

Not sure what information you are looking for. Here is the call history for the OBi

Call 1   10/23/2012    18:36:07   
Terminal ID   GoogleVoice1   PHONE1
Peer Name      
Peer Number   17177374131   
Direction   Inbound   Inbound
18:36:07   Ringing   
18:36:09      Call Connected
18:38:34      End Call

Call 2   10/23/2012    18:35:55   
Terminal ID   GoogleVoice1   PHONE1
Peer Name      
Peer Number   17177374131   
Direction   Inbound   Inbound
18:35:55   Ringing   
18:35:56   End Call   

Call 3   10/23/2012    16:17:55   
Terminal ID   GoogleVoice1   PHONE1
Peer Name      
Peer Number   17173195161   
Direction   Inbound   Inbound
16:17:55   Ringing   
16:18:12   End Call
   
Call 4   10/23/2012    16:08:24   
Terminal ID   GoogleVoice1   PHONE1
Peer Name      
Peer Number   17173195161   
Direction   Inbound   Inbound
16:08:24   Ringing   
16:08:49   End Call

[jimates]

call history shows calls are only delivered to the phone port.

Are you entering your forwarding number in the correct format.

There is one set of Call Forward Settings per voice service on the OBi, such that the settings apply to incoming calls on that service only. However calls may be forwarded to numbers on the same service or on another service. Therefore each call forward number stored in the OBi configuration MUST include call routing information to let the device know which voice service should be used to forward the call to. The general format of a call forward number is:         

TK(number)

Note: TK is the abbreviated name of a voice service.

Valid values of TK are SP1 for the SP1 Voice Service (with ITSP A or B), SP2 for the SP2 Voice Service (with ITSP A or B), LI1 for the PSTN service (on the LINE Port), or PP1 for the OBiTALK Service.

The number to forward to must be in the final form that is acceptable by the service provider. OBi will not apply any Digit Map or Call Routing Rules on it.

Examples: SP1(14089991234), PP1(ob200333456)

[wow08816]

Oh.  sounds like I don't have the proper syntax for forwarding.  What I had under Voice Services ==> SP1 Services ==> Call Features was...

Calling Featureshelp
Parameter Name   Value   Device
Default   OBiTALK
Settings   
CallerIDName         *   help
MaxSessions            help
CallForwardUnconditionalEnable   x!         help
CallForwardUnconditionalNumber   1##########!      

where ########## is my 2nd GV number.

So to forward calls to my 2nd OBi, I would need to enter into the CallForwardUnconditionalNumber field either

PP1(ob#########)   where ######### is obi number or...
SP1(1##########)  where ########## is the GV number

Thanks and please forgive my lack of OBi savvy.

[wow08816]

Looks like someone at support made the appropriate changes for me.  When I checked my OBI110 configuration the CallForwardUnconditional field now had SP1(##########) with my FL number.  My PA OBi110 is now call forwarding to my FL OBi110. 

Thanks for all your help.

[MurrayB]

Hello

Just another point of view for what its worth. I fork my calls (ring in two places) over the ObiTalk network. Calls that come in to either my PA or NJ locations ring at both locations so they can be answered in either location. This arrangement eliminates the use of GV and any of it's limitations. I have an answering machine that I can set for any number of rings at one location that I can access from anywhere. People have no idea where I am and it is extremely convenient.

Good Luck!