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OBi202 CallCentric CallerID Outbound shows Unknown

Started by wabashtrail, January 12, 2013, 12:20:15 PM

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wabashtrail

I used the OBiTalk portal to setup Callcentric on Port 1 after a factory reset, and all outbound calls show up as Unknown and no Phone #.  I'm using a CallCentric local DID number not Google.

Google voice is setup on SP2 and Port2.  Outbound Google Voice Caller ID is working properly with City and Phone # being displayed.

I've already placed a ticket with Callcentric but thought maybe someone here could help.

First, Auto Provisioning is Disabled, when using Obitalk portal shouldn't it be Enabled?

After ObiTalk CallCentric configuration, here are the settings.

GENERAL

DigitMap:
(*xx|*123|1xxxxxxxxxx|<1402>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)

X_RegisterRetryResponseCodes:
(<40[17]:w120>|<40[34]:w120>|<99[01]:w120-200>|[4-9]xx)

PHONE PORT 1

DigitMap
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**8(Mbt)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))

OutboundCallRoute
{911:sp1},{933:sp1},{([1-9]x?*(Mpli)):pp},{(<#:>):ph2},{(<**8:>(Mbt)):bt},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}

CallReturnDigitMaps
{pli:(xx.)},{sp1:(<**1>xx.)},{sp2:(<**2>xx.)},{sp3:(<**3>xx.)},{sp4:(<**4>xx.)},{bt:(<**8>xx.)}{pp:(<**9>xx.)}


PHONE PORT 2

DigitMap
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**8(Mbt)|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**9(Mpp)|(Mpli))

OutboundCallRoute
{911:sp1},{933:sp1},{([1-9]x?*(Mpli)):pp},{(<#:>):ph1},{(<**8:>(Mbt)):bt},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}

CallReturnDigitMaps
{pli:(xx.)},{sp1:(<**1>xx.)},{sp2:(<**2>xx.)},{sp3:(<**3>xx.)},{sp4:(<**4>xx.)},{bt:(<**8>xx.)}{pp:(<**9>xx.)}

Any help appreciated.  Thanks




hwittenb

CallCentric controls the caller id sent on outbound calls that they terminate.

CallCentric has a user account setting under Preferences
"Caller ID to send:"
and you can choose your account number or your DID number.

wabashtrail

Thanks hwittenb,
I have that set up correctly along with Voice DID forwarding.

I tried CallCentrics newest DigitMap:
(*xx.|**275*x.|[3469]11|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
and still no joy.

I emailed them to see if a new 1-402# would help or if the problem is with their Servers.

All Incoming CallerID is working on CallCentric Port through OBi202, Outbound is always Unknown and no #.

Google Voice CallID is working on 2nd port for Outgoing and Incoming(City/State and Phone#)

Anything else I can do on my end?  I believe the problem is with CallCentric.

flex25

In Callcentric, under preferences, if "block caller id" is set to "yes," it would send your outgoing caller id as anonymous.  What did Callcentric tell you?