Help !!!! My Obi 202 auto attendent calls both the phone ports by default

[HarryD]

hi,
On my Obi 202, i have 2 GV numbers each one setup exclusively for only one phone port.

Now, when i call any one of the 2 GV numbers from trusted caller list, the call is answered by AA.
when i choose '1' to continue with the call, the call needs to land only on the phone port that was actually called.  BUT, in my case, both the phones start ringing.

the way it is NOW:

----calling PH1 (SP1) > AA > Press 1 > rings BOTH PH1 AND PH2 --
--calling PH2 (SP2)> AA> Press 1 > ring BOTH PH2 AND PH1

it should be:

----calling PH1 (SP1)> AA > Press 1 > ring ONLY PH1 or
----calling PH2 (SP2)> AA >Press 1 > ring ONLY PH2

on GV setup, i have checked to make sure that SP1-PH1 or grouped separate from SP2-PH2

can anybody help me on this please?

thanks

[Lavarock7]

Are you using both phone ports (a phone plugged into each)?

Port 1 contains wiring for both phone 1 and phone 2 where port 2 only have wires for phone 2.

I am trying to think of a scenario which would cause the problem you describe unless whatever is plugged into phone 1 is looping back t othe other pair of wires.

Can you remove the plug from phone 1 and see if the phone 2 still rings when only phone 1 should be? That would show a short or miswire in that first phone.

[azrobert]

If you look at the Auto Attendant OutboundCallRoute it contains rule "{0:ph,ph2}". This means if you select "Make a new Call"  from AA prompt and then dial 0# you will ring both phones.

If this is the default for a new call I'm guessing it's the same for "Continue Call".

Try this:

Voice Services ==> Auto Attendant
Add following after the beginning parenthesis in the DigitMap:
00[12]|

Voice Services ==> Auto Attendant  
Add following at the beginning of the OutboundCallRoute:
{001:ph},{002:ph2},

Now when you get the AA prompt select "Make New Call", then dial 001# or 002#.

I don't have a OBi202, but I setup my OBi110 to ring phone1 when 002# is dialed.
I tried setting it up to use 2#, but the OBi110 didn't like it and re-booted. I'm guessing it treated it as a speed dial. That is why I used 3 digits.

[ianobi]

I believe that when you "press 1 to continue this call" the OBi202 generates the "0" automatically and then this rule "{0:ph,ph2}" is used to route the call to both phones.

If you wish to continue to use the "press 1 to continue this call" facility, then you could change the rule to call either phone 1 "{0:ph}" or phone 2 "{0:ph2}".

If you wish to selectively call each phone, then the azrobert solution looks like the way to go.