OBI100 Phone LED Drops Intermittently

[natpay]

My OBI 100 works perfect except for intermittent dropping of the phone LED, resulting in no service.  Sometimes it goes a month without failing, other times it only goes one day.  Most of the time, when it fails, it is during the night.  It will be working before I go to bed, and the phone LED will be blank the next morning.

I am using AT&T Uverse for internet and have the Ethernet cable plugged directly into the 2 Wire router/modem.  I have tried different ports on the router, different Ethernet cables, plugging the Ethernet cable into a switch behind the router, and plugging the Ethernet cable into a different router that is plugged into the 2Wire.

OBI customer service has had me try different settings including a static IP address, all to no avail.  I just received a swap unit, and it acts the same.

Has anyone else experienced this problem?  Does anyone have a suggestion?

[Shale]

I suggest that you ping three IP addresses when there is a problem and when there is not a problem. One ping could be to the SIP server if it responds to pings, and one should be unrelated (such as 8.8.8.8 ). The third ping would be to your Obi100.

If you lose packets to both outside endpoints, there is a connectivity problem near you -- possibly from within your house, or possibly at your Internet provider. Some Internet providers have maintenance windows (in time) after midnight. Usually these are not frequent.

If you have trouble doing the pings, tell us what you did to try first. Identify your OS.

[Lavarock7]

There are also services (some free) that will check your conenction from various places in the world, showing if there are "issues" between your IP and the rest of the world.

I used such a service to show my website provider that my website was unavailable often and what error message the visitors would see.

A free 30 day trial of Alerta's service is here: http://www.alertra.com/pricing

A 30 day free trial of Pingdom is here: https://www.pingdom.com/