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auto attendant, voice mail

Started by skipro, September 11, 2013, 09:43:49 AM

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skipro

I have 2 numbers on both line 1 and line 2, that is, 4 GV numbers. I get auto attendant for my voice mail on 3 but cannot get it on line 2/number 2, it just rings. I have checked everything, but see nothing askew. Yes, I dial **2 first, then the number.

Shale

#1
Auto attendant is an OBi thing, and  voice mail is not.

I think you are trying to access GV voicemail by dialing from its associated phone. So when you say it just rings, does the resulting incoming call show up in the OBi202 call history? Look at the From field, and note if it is coming in to SP2, SP3, or SP4. Maybe the numbers are not associated with the SP you are thinking.

After you get this sorted out, I suggest you put each of the numbers with the associated prefix as speed dials via OBiTalk. There would be an alternative way, but the speed dial will be easiest all around.

skipro

Shale,
You are correct, it is a Google voicemail thing. But it still not working correctly.
Phone (line) 1 is SP1 & 2.  Phone (line) 2 is SP3 & 4. All GV.
SP1,2,3 work fine. SP4 calls out on SP2, though incoming works properly.
OBi setup is correct and checked many times.
Tried changing phone number associated with SP4, same thing.
Tried different phones.
It is a Phone (line) 2, second account [**2] outgoing issue.

skipro

Just figured out my problem. I was not using the proper **X.