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Service Provider Registration Drops

Started by jtmarcot, April 14, 2011, 07:51:56 PM

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jtmarcot

I've had my Obi110 set up for a few days now.  SP1 is hooked to Google Voice (no issues).  SP2 is hooked into my provider, MyNetFone, here in Australia.  The service on SP2 works fine for several hours, then drops with the following error "Register Failed: No Response From Server".

I've made all the recommended Australia changes to the settings (listed elsewhere in the forum).  I've tried each of the provider's proxy addresses, and direct IP addresses as well, to no avail.  They'll work for a bit, then stop.

Any insights would be appreciated.


obi-support2

jtmarcot,

If you haven't upgraded to the latest f/w yet, please try the latest f/w and see if this problem is cured.

Otherwise, please email support@obihai.com and provide your OBi number (printed on the back of the unit). We need to take a look at your configuration and will capture some debug log from your unit.

Thank you
OBIHAI Support Staff

jtmarcot

Thanks.  Yes, the firmware is up to date.  I've emailed support.