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Auto attendant, call on hold and transfer

Started by pacificstart, December 30, 2013, 11:27:57 AM

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pacificstart

I have been using a SIP line for 8 years now and I am now contemplating getting an OBI 200 or 202 in order to be able to forward incoming calls to either my cell or my wife's cell if the line is not answered.

I have read this forum and it looks like the OBI are very versatile so I hope this will save me the hassle of setting up ad maintaining an asterix box.

Here is the basic scenario that I want to achieve - with either one of the simple or complex setup -depending on what is possible:

Incoming call on SIP 1

- Auto attendant answers the incoming call with 3 option prompts:
A - Select 1 to speak with X
B - Select 2 to speak with Y
C - Select 3 to speak with Z

- Route the incoming call based on selections (A, B or C):

- Simple setup scenario:
Forward call to X
Forward call to Y
Forward call to Z

- Complex setup scenario:
1 Place incoming call on hold
2 Ring X, Y or Z
3 IF X, Y or Z answers, THEN transfer the incoming call to the destination X, Y or Z,l else (X, Y or Z busy or no answer) transfer incoming call to voicemail.

Are either of these scenarios possible with an OBI device?
If yes, can you point me where to read about getting started with setting up AA prompts and call forwarding?

azrobert

#1
I never changed the AA prompts, so I can't help you there.

Your scenario #1 is very easy to do with any OBi.

Voice Services -> SP 1 Service
Change X_InboundCallRoute to:
aa

Voice Services -> Auto Attendant
In DigitMap add:
"100|200|300|" after the beginning parenthesis so it looks like this:
(100|200|300|................defaults........)

OutboundCallRoute:
Add the following to the beginning:
{100:ph},{200:sp1(14801111111)},{300:sp1(14802222222)},

All inbound calls on SP1 will be sent to the Auto Attendant.
At the prompt select "make a new call".
Then:
Dial 100# to ring OBi Phone Port.
Dial 200# to call person #1.
Dial 300# to call person #2.

Your provider must support simultaneous inbound and outbound calls.
This works with GoogleVoice.

Edit:
A single digit response will point to a Speed Dial.
You can setup Speed Dials to do what you want or don't define Speed Dials 1-3, then adjust the DigitMap and OutboundCallRoute.

Edit2:
I had a typo in the rules that I corrected.

pacificstart

Thanks much. That's definitely a good starting point.
I probably won't use speed dials anyway but this info will probably save me a lot of pain while working to figure out all this.