Phone not working during instal

hagi · April 19, 2011, 06:19:20 PM

I tried installing OBI100 today. I did connect the network, phone jack and power cord.
The power light was solid green, data light was blinking and the phone light was OFF. When I lifted the handset i can hear the dial tone but was not able to dial * 9 222 222 222, there is no response for the number dialed.

Pls help

RonR · April 19, 2011, 06:36:47 PM

You should be dialing **9 222 222 222.

If you log into the OBi at the IP address returned by ***1, do you see 'Normal (User Mode)' listed for OBiTALK Service Status?

Have you downloaded the latest firmware and updated the OBi?

hagi · April 19, 2011, 07:29:35 PM

How do you login to OBI device. Using the assigned IP for the OBI device in my network. I tried typing in the IP address in the internet explorer and its asking for a admin user and password. Can you pls let me know how shld I log in to OBI device

RonR · April 19, 2011, 07:31:19 PM

Username : admin

Password : admin

hagi · April 19, 2011, 07:38:02 PM

I downloaded the latest firmware and installed. I was not able to get any response for **9 222 222 222 or ***1 from the telephone. The OBI service status is Normal (User Mode)

RonR · April 19, 2011, 07:54:12 PM

But you have dialtone before you dial anything? And then nothing, regardless of what you dial? Are you terminating your dialing with a # or waiting a considerable amount of time for a response?

You might try resetting the unit to factory defaults at:

System Management -> Device Update -> Reset Configuration

hagi · April 19, 2011, 08:03:34 PM

I am getting a dial down before dialing and i am waiting till i get the continuous beep sound. I tried reseting the OBI but still I am not able to get response for the numbers I dialed. I am using a analog phone.

RonR · April 19, 2011, 08:06:34 PM

A touch-tone (not rotary dial) phone? Have you tried another phone?

hagi · April 19, 2011, 08:08:52 PM

Its a Touch tone phone and I was using this with my AT&T landline. I dont have another phone to try.

RonR · April 19, 2011, 08:09:50 PM

After dialing the first digit, does the dialtone stop?

hagi · April 19, 2011, 08:10:52 PM

The dial tone is continuous I can just hear the touch keypad sound.

RonR · April 19, 2011, 08:13:26 PM

Then either the phone isn't putting out touch-tones or the OBi isn't recognizing them.

Are you in the US using a US telephone?

I think you need to try another telephone. If it doesn't work either, you may have a defective OBi.

RonR · April 19, 2011, 08:15:55 PM

Are you sure there isn't a tone/pulse switch on the phone that's accidentally set to pulse?

hagi · April 19, 2011, 08:18:06 PM

I got this phone from Radioshack recently and it worked before. Probably I will get another OBI and try.

Thanks

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Phone not working during instal