yellow triangle

[Rustifer]

The "phone" LED is not lit on my obi110. "There is no service available to complete my call" is what I hear when trying to place a call. I do have the yellow triangle on the dashboard. Dialing ***6 for firmware update, there is not one available. What are some steps I can take to get service back ?

[gderf]

Have you tried rebooting the OBi?

[Rustifer]

Yes. Tried rebooting.

[Rustifer]

Here is some additional information that may be useful.

In system status:

SP1 Service Status
Parameter Name   Value   
Status   Resolving DNS   help
PrimaryProxyServer      
SecondaryProxyServer      
CallState   0 Active Calls   help


SP2 Service Status
Parameter Name   Value   
Status   Service Not Configured   help
PrimaryProxyServer      
SecondaryProxyServer      
CallState   0 Active Calls   help


OBiTALK Service Statushelp
Parameter Name   Value   
Status      help
CallState   0 Active Calls   help

[drgeoff]

Here is some additional information that may be useful.

In system status:

SP1 Service Status
Parameter Name   Value   
Status   Resolving DNS   help
PrimaryProxyServer      
SecondaryProxyServer      
CallState   0 Active Calls   help


SP2 Service Status
Parameter Name   Value   
Status   Service Not Configured   help
PrimaryProxyServer      
SecondaryProxyServer      
CallState   0 Active Calls   help


OBiTALK Service Statushelp
Parameter Name   Value   
Status      help
CallState   0 Active Calls   help

Where are you seeing these?  On your OBi's internal web server?

It looks like your OBi isn't 'seeing' the internet or isn't 'seeing' a DNS server.

What do you hear when you dial ***1 ?

What do you hear when you dial ***2 ?

[Rustifer]

***1 my IP Address DHCP Enabled

***2 back up DNS server is my primary IP address

[gderf]

You may have to reset it back to factory defaults and start over re-configuring it from scratch. Hope you have all your UserIDs and passwords written down.

[Rustifer]

I was thinking the same thing. And I dont remember many passwords at all. None are written down.

[drgeoff]

And ***4 ?

[Rustifer]

***4 same IP address as ***1  & ***2

[Rustifer]

Problem resolved.

Steps taken -

Modify the DNSServer1 parameter value by accessing the OBi's webpage.
• Select System Management from the left-side navigation menu
• Select Network Settings
• Locate the parameter called: DNSServer1
• Make DNSServer1 = 4.2.2.2 (This is a free public DNS server)
• Select Submit to save and Reboot the OBi
Only took 8 hours and 22 minutes. What else am I gonna do when the outside temperature is 22 degrees.

When this thing works, it works great. When it stops working, it's a freaking booger-bear to get back.

[Rustifer]

Well, it worked just long enough for me to make a few calls. Then decided to upgrade the firmware. I should have left well enough alone. The little green light is out again and get the backing off message.

[Rustifer]

Lesson learned. Before spending an entire day trying to fix something, just start over from the beginning. Could have saved me 10 hours of searching and researching.