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Author Topic: Google Voice Calls Are Being Redirected To Samsung's 1800 Number  (Read 42 times)
ponpan
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Posts: 2


« on: Today at 09:03:21 am »

Google Voice Calls Are Being Redirected to Samsung's 1800 Number

Hello, I have the OBi202 and a Google Voice Number. When someone calls my Google Number the phone call is being redirected to Samsung's 1800 number. I already checked the Obihai account and my Google Account to see if the Samsung Phone number is being used to forward calls from the Google Number to Samsung but this is not the case. If someone calls the Google Voice number then they get Samsung. When the call connects the fake voice recording comes on to welcome me back using my first name. I called Samsung to assist me with this but they say they cannot do anything. I feel like my phone has been hijacked and the account has been compromised. I am able to make outgoing calls. The incoming calls are being redirected to Samsung. I would like to know how I can proceed so if someone calls they will reach me and not Samsung. I was directed to the forum via after reaching out to the Obihai Facebook Page. Thank you.
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« Last Edit: Today at 09:07:51 am by ponpan » Logged
SteveInWA
Hero Member & Beta Tester
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Posts: 5435



« Reply #1 on: Today at 10:28:34 am »

Well first, let's isolate the problem.

Use a desktop/laptop computer's web browser, not a tablet or smartphone.  Sign into the correct Google/Gmail account that holds your Google Voice phone number.  Go here:  https://voice.google.com/settings][url]https://voice.google.com/settings[/url]

Look at the top of the page.  Do you see your Google Voice number?  If not, you're signed into the wrong account.  If you do see it, then scroll down and delete ALL 10-digit forwarding phone numbers.

Unplug the OBi device.  Call your Google Voice number from some other, unrelated number, not from your linked number.  What happens?  The expected result is that you, the caller, will hear about 25 seconds of ringing, and then the call will be sent to Google Voice's voicemail.

Does that work?
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--Steve

Google Voice Forum Product Expert

https://support.google.com/voice/community
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