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Author Topic: Using Plantronics HW261N with OBI1032 (Buzzing Issue)  (Read 857 times)
JP12345
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Posts: 3


« on: November 29, 2018, 03:05:45 pm »

I am attempting to use a Plantronics HW261N headset with the OBI 1032 phone via the 3.5mm jack.  This headset worked flawlessly with my old Polycom phone, but with the OBI 1032 I am hearing lots of buzzing and a very bad echo.  I have played around with all of the Preference settings for echo, volume, and mic gain but none seem to have any affect.  I have run out of things to try.  Any help would be appreciated.
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SteveInWA
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« Reply #1 on: November 29, 2018, 05:18:22 pm »

That's a very old headset.  You'll get much better results using a modern, USB-attached (digital interface) headset.  Most USB headsets should work fine, with no interference/buzzing/hum
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--Steve

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JP12345
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Posts: 3


« Reply #2 on: November 30, 2018, 12:36:17 pm »

Well, it is one of the headsets recommended for use with the 1032.

https://www.obitalk.com/info/faq/obi-ip-phone/obi-phone-headsets

Its simply a wired headset.  There really shouldn't be any problem.  It works fine on all other phones except the OBIHAI.
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JP12345
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Posts: 3


« Reply #3 on: December 03, 2018, 01:12:24 pm »

Here is a follow-up for anyone with the same issue.  The HW261N has a Quick Disconnect connector.  I originally ordered a QD to 3.5mm adapter, without checking to see if I needed TRS or TRRS (the pin configuration).  Although I couldn't find a reference anywhere on the OBIHAI site, I can tell you that you need the TRRS style 3.5mm connector.  Once I tried the correct one, everything worked fine.
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