Vestalink - Can't setup second line on obi202

[Aerodwyer]

I bought a second independent line from Vestalink after a successful trial of one line. When I try to configure it on my OBI 202 I get "Register Failed: 401 Unauthorized" I'm using the SIP credentials Vestalink provides and they confirm them. They also suggested trying a different proxy port for the second line (8891) which made no difference (do I have to do something wiith that port on my router). They now say - not us, talk to obi(!)

Anyone have any ideas?

Thanks
Bill

[cluckercreek]

First try to reset your Obi by unplugging it and plugging it back in.

[PaulR]

I have the Obi202 working fine with two independent lines from Vestalink. Here is what worked for me:

-I deleted SP1 and SP2 (and, in my case, SP3 which was my Anveo E911 service) from my Obitalk account. If you don't delete these, the Obitalk provisioning servers will overwrite your Vestalink configuration.

-Then I did a factory reset by pressing the reset button on the bottom of the Obi202 for 10 to 15 seconds. This restores the default generic SIP settings. (Obitalk's Google Voice settings are not generic SIP-compatible.)

-Finally, I logged into the device by connecting my PC's ethernet port directly to the yellow LAN port on the Obi202 (going through a network switch did not work). The default IP address of the device admin page is 192.168.10.1, and the default login credentials are admin/admin. You have to go through the yellow LAN port, not the blue Internet (WAN) port, in order to get to the admin page. (The IP address of the device admin page is not the same as the device address on your network, which by default is assigned via DHCP.)

-Once logged into the device, I manually configured the device as follows:

1. System Management / Auto Provisioning / Auto Firmware Update / Method: Disabled.
2. System Management / Auto Provisioning / ITSP Provisioning / Method: Disabled.
3. Click Submit button at bottom of page before switching to ITSP Profile A General.
4. Service Providers / ITSP Profile A General / Name: "My Name 1-555-555-5555" or whatever.
5. Service Providers / ITSP Profile A General / SignalingProtocol: SIP.
6. Click Submit button at bottom of page before switching to ITSP Profile A SIP.
7. Service Providers / ITSP Profile A SIP / ProxyServer: sms.intelafone.com
8. Service Providers / ITSP Profile A SIP / ProxyServerPort: 5060
9. Service Providers / ITSP Profile A SIP / RegistrarServer: sms.intelafone.com
10. Service Providers / ITSP Profile A SIP / RegistrarServerPort: 5060
11. Service Providers / ITSP Profile A SIP / OutboundProxy: sms.intelafone.com
12. Service Providers / ITSP Profile A SIP / OutboundProxyPort: 5060
13. Service Providers / ITSP Profile A SIP / X_ProxyServerRedundancy: selected
14. Service Providers / ITSP Profile A SIP / X_SecondaryRegistration: selected
15. Click Submit, then repeat 4-14 for ITSP Profile B.
16. Voice Service / SPn Service / Enable: selected.
17. Voice Service / SPn Service / X_ServProvProfile: A for SP1, B for SP2.
18. Voice Service / SPn Service / X_RingProfile: A for SP1, B for SP2.
19. Voice Service / SPn Service / X_CodecProfile: A for SP1, B for SP2.
20. Voice Service / SPn Service / X_InboundCallRoute: {ph1} for SP1, {ph2} for SP2.
21. Voice Service / SPn Service / X_KeepAliveEnable: selected.
22. Voice Service / SPn Service / X_KeepAliveExpires:    120
23. Voice Service / SPn Service / AuthUserName: enter user names for SP1 and SP2.
24. Voice Service / SPn Service / AuthPassword: enter passwords for SP1 and SP2.
25. Voice Service / SPn Service / URI: enter URIs for SP1 and SP2.
26. Voice Service / SPn Service / MWIEnable:         selected for SP1.
27. Voice Service / SPn Service / X_VMWIEnable:    selected for SP1.
28. Voice Service / SPn Service / MWIEnable2:        selected for SP2.
29. Voice Service / SPn Service / X_VMWIEnable2:   selected for SP2.
30. Click Submit, then repeat 16-29 for SP2.
31. Click Reboot.

The above settings are what worked for me. I will update this comment if these settings change.

I am using the same proxy port (5060) for both Profile A and Profile B.

I am sure it is possible to use the Obitalk portal to make the above changes, but I could not get it to work. Logging into the device directly is what worked for me.

Note that 1 and 2 above are necessary to prevent the Obitalk provisioning servers from overwriting your Vestalink configuration. Alternatively, you can delete your Obi202 from your Obitalk account.

Another way to do a factory reset is by pressing ***8 on a connected phone. See:
   http://blog.voipdiy.com/2013/07/obihai-obi202-resetrestore-factory.html

[pismo10]

This worked well except my caller ID shows up as the SP1 number on both lines.

Anyway to fix that. The problem is in the Obi 202 box as I tried spoofing to no help.

Thanks

[pismo10]

To solve my caller ID problem i had to go into the 202 again via 192.168.10.1 go to

Physical Interface/Phone2 Port/Primary Line/ set it to SP2 (from the default which is SP1)

I now have 2 independent Vestalink lines with proper called ID on a 202 as if I had 2 Obi boxes.

[ceg3]

I bought a second independent line from Vestalink after a successful trial of one line. When I try to configure it on my OBI 202 I get "Register Failed: 401 Unauthorized" I'm using the SIP credentials Vestalink provides and they confirm them. They also suggested trying a different proxy port for the second line (8891) which made no difference (do I have to do something wiith that port on my router). They now say - not us, talk to obi(!)

Anyone have any ideas?

Thanks
Bill

Let me throw out the suggestion that if you used the easy setup configuration tool through your Vestalink portal you will not be able provision SP's separately. Maybe you need to start over again by completely deleting your OBi from OBiTALK and then reinstall it and reset your device to factory ***81 and then either manually enter each number or run the easy tool, which should install both numbers this time around, assuming the problem is that you originally ran the tool and didn't manually setup the first number.

[PaulR]

Major news, folks: Obitalk has gotten their Vestalink template working with the Obi202. No more manual configuration! So, here are the simple steps to set up SP1 and SP2 as two separate phone numbers on your Obi202, using Vestalink and the Obitalk portal:

1. Create two Vestalink accounts, one for each phone number to be used with the Obi202. (Ignore Vestalink's OBi Easy Setup Tool, which just mirrors the same phone number on SP1 and SP2.)
2. Log into obitalk.com and delete all SPs (SP1, SP2, etc) from the Obi202.
3. Do a factory reset on the Obi202 by dialing ***81 from a connected phone.
4. Find Obitalk's list of compatible service providers. When the E911 warning dialog appears, click the Accept button.
5. In the list of compatible service providers, click on Vestalink.
6. Select Phone 1, and deselect Phone 2, for all 3 choices (outgoing calls, incoming calls, and voicemail).
7. Select the E911 checkbox.
8. Copy the SIP credentials from your first Vestalink account to the remaining boxes. (Vestalink/Devices/Softphone/BYOD/Vestalink Sip Credentials.)
9. Click Submit.
10. Click on SP2 and repeat steps 4-9 above, selecting Phone 2 and deselecting Phone 1, and enter the SIP credentials from your second Vestalink account.
11. Go to the Obi dashboard. The status of your two phone numbers should be displayed as Registered.
12. Make test calls to confirm everything is working.

This new Obitalk template for two Vestalink numbers on the Obi202 works great. Caller ID, voicemail, E911 setup, everything works correctly for two separate lines.

By the way, forwarding numbers from Google Voice to a voip provider doubles the latency, I have found. It is better to port GV numbers to Vestalink, if they can be ported (http://www.vestalink.com/numberchecker.php). If a number currently cannot be ported, you can get a new GV number and port that, and forward the old GV number until it can be ported or is no longer needed.