That's too bad, I guess I was lucky my transition went smoothly.
I had Anveo set for e911 (also had a # that I let expire). It says it's still active till 5-21 although I show a -.10 balance. Thru the Obi I deleted Anveo off SP1, then simply followed the prompts to get the Basic package and a new account. All went well.
I had a Chicago ph# (312) + e911 on Anveo (old free plan) and was paying $1.80/month. Now for only $1.53 more I get unlimited inbound and 333 min/month out (plenty for me, I am a light user) and so far have been able to use my 219 GV# (forwarded-> new Anveo 312#) with good results (after a minor glitch). It's only been a few days but so far so good. My only minor gripe is the $5 trouble ticket, I opted out of the $10 initial charge. Something like 2 or 3 free tickets/year would have been nice.
My old account is still there with e911 showing.