When will the Obi network be back on the air?

[Midshires]

Is there a 'system health' page anywhere that gives the status of the Obi network?

I ask because this is the second day that it has been 'off the air', at least at this location in England. Nothing has changed with my equipment and setup. But ObiTALK has stopped working.

I have tried repeatedly power cycling both the Obi100 terminal adapters and the BT Home Hub 4 (a residential gateway router modem), all to no avail. I know my broadband service is fine and a Vonage phone using its own Vonage terminal adapter and connected to the same router modem works as per normal.

But ObiTALK does nothing. The Obi100s are sitting there with a solid green light and the central green LED flickers occasionally.

Keying ***1 gives a readout of the local IP address.

Keying **9 222 222 222 returns busy tone.

Keying 222 222 222 without a prefix returns "There is no service to complete your call".

What should I be trying next? All help will be very welcome!

Andy Emmerson.

[gderf]

It's working for me.

[Shale]

http://www.obitalk.com/obinet/pg/obhdev has a Status column. Given your symptoms, I expect it to not indicate that anything is connected currently. But it can be useful at times.

It sounds like you have tried the right things. One thing to consider is to carry your OBi with a phone to a friend's house and try your test from there. Success would indicate a home gateway setting or failure is the problem. Failure there would tend to indicate a failed OBi.

[ianobi]

@ Midshires - I'm also in the UK and experiencing problems with the OBiTALK network. I have two OBi110s; one can make calls intermittently and the other cannot make any outgoing calls over the OBiTALK network. Other services on both OBi110s work fine. The outgoing calls fail at the "looking up" stage of placing the call - this looks like a problem with the OBiTALK servers.

Given that you have two OBi100s giving the same symptoms, I doubt if the problem is at your end if you have not made any router changes etc. Obihai may not see the problem if it is not affecting many users - also many don't make much use of the OBiTALK network for calls - so it may be worth submitting a ticket to them. I don't have time to look further this evening, but I'll check again tomorrow and submit a ticket if there's no change.

**9 222 222 222 is the correct format for the echo test.

[WelshPaul]

I'm in Wales, just done an echo test using **9 222 222 222 on both an OBi202 and OBi1032 and I had no problems at all so the OBiTALK service must be up and running.

See this thread: http://www.obitalk.com/forum/index.php?topic=8154.msg56173;boardseen#new

Something must be going on somewhere.  

EDIT: Oops I see you already posted in that thread too.

[Midshires]

Many thanks to all for your helpful comments. At least I'm not the only person suffering this. I raised a trouble ticket with the Obihai Support Team, who replied: "Our remote diagnostic does not show anything abnormal with your OBi device."

So much for their remote diagnostics!

The Obihai dashboard says that I have the latest firmware in my Obi100.

My only other line of thought is that the BT Home Hub router is somehow blocking some data streams but a thorough Google search indicates nobody else having issues of that kind. I have even disabled the firewall on the router and rebooted it, but to no avail.

Bizarre and very dissatisfactory...

Andy Emmerson.

[SteveInWA]

I have two OBi devices on the portal.  Yesterday, both had a red "Offline" message, and today, one of the two does.  I opened a ticket yesterday, and I also got the "we see your devices from our end" reply.  Look on your failing device via the local web page.  Look at the Service Provider page, for OBiTALK.  On the failing device, it says "backing off".  I think they've got a problem and just haven't figured it out yet.

[ianobi]

I submitted a support ticket regarding my problem described above and got this reply a few hours later:

We have fixed the issue with the obitalk, please give it a try again.

I can report that my problem is indeed now fixed. I hope the same fix works for all of the other posters in this thread.

[BigJim_McD]

Before I had the time to submit a ticket, my OBi202 is once again working when I dial **9222222222 for the Echo Test. 

This issue has happened several times on the OBi202 {without any other issues}.  I have never had any problems with the Echo Test on my OBi100 and OBi110.

[Lavarock7]

I had issues with a different website the other day. I could not access their server while others could.

I ended up doing a traceroute to their server from a site that users servers all over the world. There were definite problems from certain parts of thew world.

If you know the name or IP address of the server in question, try this site:

https://www.site24x7.com/check-website-availability.html

[SteveInWA]

It was a problem that Obihai needed to fix; they've fixed it, and all's well that ends well.