Brand new Obi user. Purchased an Obi200 unit ~2 weeks ago. Current have it configured for two service providers: SP1 is Google Voice and SP2 is Phonepower (Obi user unlimited plan). SP2 / Phonepower is configured as the primary service. Interested in using the Auto Attendant to make long distance from my work place. This would prevent LD charges to my employer. Thought I had it figured out, but evidently not. Here is how it went:
1. Added my cell phone number as a trusted number.
2. Called the Auto Attendant using the cell phone, setup a call back to my work phone. (Note, I can't call the Obi AA from my desk because the caller id is not my desk extension number...it is the main facility number. I don't want to add the facility number as a trusted caller since other people may call my home from work, and they should not get the AA).
3. AA called my desk phone...success!
4. Chose option #2 to make a new call.
5. Input the number I wanted to connect to.
6. It rang...success?
7. When the destination picked up the call, it disconnected ME...FAIL!
What am I doing wrong? Do I need specify SP1 (Google Voice) for one of the call segments? I really want the Phonepower number showing up on the caller ID for the person I am calling, rather than the GV number.
Advice, help, and suggestions would be appreciated.
Thanks and regards,
Ryan.