December 14, 2017, 06:40:27 pm *
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Author Topic: Unable to do firmware upgrade for obi1032.  (Read 424 times)
suresh33
Newbie
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Posts: 9


« on: December 10, 2017, 03:55:45 am »

I have not been able to do a firmware upgrade, either manually or automatic.  And my GV is not working.  Not sure what I should do.  Any ideas on how to trouble shoot.  No response from support on this.
« Last Edit: December 11, 2017, 12:27:53 pm by suresh33 » Logged
drgeoff
Hero Member & Beta Tester
*****
Posts: 2723


« Reply #1 on: December 10, 2017, 07:07:09 am »

No it is not EOL.

Have you tried the easiest method?  Go to your dashboard at obitalk.com and click the yellow triangle against your 1032.
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suresh33
Newbie
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Posts: 9


« Reply #2 on: December 10, 2017, 08:09:33 am »

Yes, thats not working either
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suresh33
Newbie
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Posts: 9


« Reply #3 on: December 10, 2017, 08:15:49 am »

Here is my device configuration as shown in the status
HardwareVersion   1.3   help
SoftwareVersion   5.0.0 (Build: 2436)   help
SystemTime   10:11:35 12/10/2017, Sunday   help
UpTime   0 Days 1:31:32 (6)   help

I have tried, automatic update using yellow triangle in obitalk
I have tried the manual update using the yellow triangle and pressing cancel
I have tried ***6 update on phone
I did a factory reset to update using above three.

I am now running out of options to figure out how to update.  My software version appears pretty old too based on the forum topics.  Is there an intermediate version I need to update before the latest update would work?
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azrobert
Hero Member & Beta Tester
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Posts: 3202


« Reply #4 on: December 10, 2017, 08:40:51 am »

Download FW here:
http://fw.obihai.com/OBiPhone-5-1-7-4666EX.fw

Log directly into the OBi1032 using the local interface.
Key the IP address of the OBi1032 into a Web Browser and hit Enter
The UserID and default Password are both "admin".
Click System Manage then Device Update
Under Firmware Update click Browse and find the downloaded FW
Click Update
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suresh33
Newbie
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Posts: 9


« Reply #5 on: December 10, 2017, 09:04:08 am »

Hi, Tried the update 5.1.7-4666 and it does not work. 

With phone connected to obitalk, it keeps asking me to reboot. 

Removing the phone from obitalk dashboard (and resetting auto provisioning to defaults), I get the message

                    System is busy, please try again later
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WelshPaul
OBi Phone Beta Tester
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Posts: 405



« Reply #6 on: December 10, 2017, 11:44:54 pm »

Try installing this one:
http://fw.obihai.com/OBiPhone-5-0-0-3497.fw

It's an old release (June 2016) but see if your phone accepts it and report back.
« Last Edit: December 10, 2017, 11:46:43 pm by WelshPaul » Logged

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suresh33
Newbie
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Posts: 9


« Reply #7 on: December 11, 2017, 04:49:42 am »

I did a factory reset again, and tried loading this 5.0.0.3497 firmware.  Still same message "System is busy, please try again later".  It should have nothing going on as this was right after factory reset.  When I start the firmware update, I see the icon that it is downloading/receiving the data.  And right after the message the download/receive icon goes away.
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WelshPaul
OBi Phone Beta Tester
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Posts: 405



« Reply #8 on: December 11, 2017, 05:28:24 am »

Hmm, have you tried following this factory reset procedure: https://www.obitalk.com/info/faq/obi-ip-phone/phn-factory-reset

If not, give that a try and then try updating the phones firmware again. If that doesn't work then i'm afraid your OBi1032 must have developed a fault.
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suresh33
Newbie
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Posts: 9


« Reply #9 on: December 11, 2017, 09:49:50 am »

That did not help either. Sad
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WelshPaul
OBi Phone Beta Tester
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Posts: 405



« Reply #10 on: December 11, 2017, 11:30:32 am »

Try re-installing the firmware that is already installed on your device: http://fw.obihai.com/OBiPhone-5-0-0-2436.fw

Does it re-install or do you get an error still?
« Last Edit: December 11, 2017, 12:33:06 pm by WelshPaul » Logged

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suresh33
Newbie
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Posts: 9


« Reply #11 on: December 11, 2017, 12:04:02 pm »

I cant seem to download it.  Maybe it is not there on the server
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drgeoff
Hero Member & Beta Tester
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Posts: 2723


« Reply #12 on: December 11, 2017, 12:13:41 pm »

I cant seem to download it.  Maybe it is not there on the server
Yes, that link returns "Not found".
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WelshPaul
OBi Phone Beta Tester
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Posts: 405



« Reply #13 on: December 11, 2017, 12:32:31 pm »

Sorry, I got the 4 and the 3 the wrong way round! here is your current version: http://fw.obihai.com/OBiPhone-5-0-0-2436.fw

The next firmware official release was 5.0.0 (Build: 2486) and can be downloaded from here: http://fw.obihai.com/OBiPhone-5-0-0-2486.fw
« Last Edit: December 11, 2017, 12:38:16 pm by WelshPaul » Logged

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suresh33
Newbie
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Posts: 9


« Reply #14 on: December 11, 2017, 12:54:57 pm »

Thanks Smiley.  I was able to upgrade to 2486.  However, I am unable to upgrade to 5.0.0.3497 or 5.1.7.  Can you post me a list of the firmware so that I can go through every one.  It seems like there is some dependancy between the firmwares and I cannot upgrade to the latest directly.
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suresh33
Newbie
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Posts: 9


« Reply #15 on: December 11, 2017, 01:33:55 pm »

Thanks.  Looks like the issue is resolved as obitalk got me updated to the latest firmware.  You guys are awesome!!!
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WelshPaul
OBi Phone Beta Tester
***
Posts: 405



« Reply #16 on: December 11, 2017, 02:24:52 pm »

So upgrading from 5.0.0 (Build: 2436) to 5.0.0 (Build: 2486) allowed the OBiTALK portal to complete the firmware update to the latest release?

For a minute there I thought your OBi1032 was faulty! I'm pleased to hear that it's all sorted for you now.
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