Quote from: CLTGreg on March 17, 2015, 12:41:47 PM
increasing prices without notice is not completely legal.
As with much else, it depends on the contract. Notification requirements (if any) for any changes are usually spelled out in the contract, and most contracts these days have enough weasel words in them that allow the provider to change prices and services at their whim, with typically your option being a no penalty termination of the contract with (usually) pro-rated refunds. I am sure your lawyer can advise you on your actual rights and options.
btw, I believe it is CNAM (Caller id NAMe) and not cname (a DNS Canonical NAME).
AFAIK, Anveo has always (well, always as in when I signed up some time ago, maybe in the very beginning things were different) charged a $0.009 lookup fee (slightly less than your penny) for each CNAM request, which defaulted to not enabled (since it charged to your account).
In any event, if Anveo is no longer providing you the service you wish, at the price you want, contact them and terminate and choose someone else. They are not the only game in town.
It should be noted that CNAM lookups do typically cost the provider something (pricing depending on volume), so I am not entirely surprised that those providers with slim margins are looking to pass on costs to their customers that desire those look-ups.