Can not retrieve configuration from device now. - Backup Config always fails.

Started by MrGadget, April 24, 2015, 10:41:28 AM

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MrGadget

I am preparing to make some changes via Obi Expert, and would like to backup the configuration, but every time I try to backup the configuration, it returns the error:
"Can not retrieve configuration from device now. Please try again later"

This worked in the past, but now it seems to be broken. It has been providing this error for several days.  I rebooted the routers, and same results. They are Obi110 Devices on v1.3.0(2824) and v1.3.0(2872)

I don't have local access, so I am unable to make a local configuration backup.

Solutions?



zorlac


MrGadget

Quote from: zorlac on May 16, 2015, 08:18:55 PM
Weekends are sometimes hit or miss for the obi portal.  :P

This is a problem 24 hours a day, seven days a week. Stopped functioning around April 3, 2015

I would like to confirm if it is a universal problem for all, or just a select few installations? How widespread of a problem is this? How can we resolve it?

BigJim_McD

Same here:  I can NOT backup any of my OBi devices (OBi202, OBi200, OBi110, OBi100)
in OBiTalk Expert Mode.  I also receive the message: 

"Can not retrieve configuration from device now. Please try again later."

Backup was working when I last used it on May 1st and on April 15th.

BigJimMcD

MrGadget

I requested Support from Obihai on 5/20 to investigate the problem. Still awaiting contact/resolution.

BigJim_McD

Quote from: MrGadget on May 29, 2015, 10:36:38 AM
I requested Support from Obihai on 5/20 to investigate the problem. Still awaiting contact/resolution.

MrGadget,  On Monday, May 25, 2015,  I received the following from OBihai Support:
–––––––––––––––––––––––––––––––––––––––––––––––––
Backup Config to OBi Expert - Broke
– – – – – – – – – – – – – – – – – – – –
Obihai Support Team <support@obihai.com>    Monday, May 25, 2015

There is a known issue with backup at this time, please wait for a
few more weeks while we look into fixing this issue.
–––––––––––––––––––––––––––––––––––––––––––––––––
BigJimMcD