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Dashboard Shows Offline, But Device is Online

Started by FredCO, May 01, 2015, 07:22:51 AM

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FredCO

When I am at my web dashboard, the OBi (202) is indicated as being offline.  But the device is working properly and the LED's indicate normal operation. 

The device is behind a NAT subnetwork, and my workstation is outside of that.  Is that the reason for the discrepancy or is there another problem such as a firewall issue?

FredCO

I set the device up through the ObiTalk website, not the local connection.  I have now connected to the device locally after enabling the WAN interface.  I think everything looks normal.  My question is, how can I get the status of the device to show thatit is online using the ObiTalk website?