Voicemail not working

[jamieh]

Hi all,

I'm using a generic SIP provider where *55 is the voicemail number.

If I dial *55 on my ObiTalk phone, I get an invalid number tone. Is there anything I can do? Do I have to prefix it with anything?

This works fine on other SIP clients.

Thanks!

[azrobert]

Assuming your provider is defined on SP1 and SP1 is your Primary Line.

Use OBi Expert to make the following change:
Service Providers -> ITSP A Profile General -> DigitMap
Default Value:
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
Change it to:
(*55|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)

[jamieh]

Worked a charm - thanks!