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Call forwarding and Auto Attendant

Started by jc2516, May 04, 2015, 09:02:56 PM

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jc2516

Both call forwarding and Auto Attendant are working for me, but once I dial a *72[number], the AA stops. The trusted caller's calls are forwarded as well. Now I move the AA inbound number to SP4. How can I configure the *72 forward only for SP1?

azrobert

1st, disable forwarding with *73
Then change Star Code *72 using OBi Expert

Star Codes -> Star Code Profile A:
*72, Call Forward Unconditional SP1, coll(SP1($cfan)),set(SP1($cfa),1)

Enable forwarding on SP1 with *72

You can also manually set forwarding with OBi Expert

Voice Services -> SP1 Service
CallForwardUnconditionalEnable: Checked
CallForwardUnconditionalNumber: spx(18005551212)

Change spx to the SP number (Trunk) you want to use to forward the call.

jc2516

It works. Thanks.

Can I set up a speed dial for call forwarding? I often dian *72[mycell]#. It works for Cisco ATAs when I set up speed dial6 to *726041234567, but doesn't work for OBI200.

azrobert

I don't think it will work on an OBi device.
Do you only forward to your cell?

jc2516

Quote from: azrobert on May 05, 2015, 09:40:23 AM
I don't think it will work on an OBi device.
Do you only forward to your cell?
Yes, my cell is the only number I want to forward.

azrobert

#5
Manually set only the forwarding number with OBi Expert

Voice Services -> SP1 Service
CallForwardUnconditionalEnable: Un-checked
CallForwardUnconditionalNumber: spx(18005551212)

Change the Star Code to only enable forwarding and not set the number:
*72, Call Forward Unconditional SP1, set(SP1($cfa),1)

Edit:
You set the number once.

jc2516

Great. It works.

I added *52, Call Forward Unconditional SP1, coll(SP1($cfan)),set(SP1($cfa),1). Now I can change the default fwd number by dialing *52[newnum], and dial *72/*73 to act/deact it.

jc2516

SP1(mycell) can only forward the SP1's number to my cell phone, not the caller's number. How can I forward the caller's number to my cell phone?

azrobert

#8
Are you talking about the CallerID received by your cell?
To see the original CallerID on the cell, you can't use a provider to route the call.
You have to route the call using a SIP URi.

I think you have an account with SipSorcery.
Do you have an Android or iPhone?
What providers do you have defined on your OBi?

You need to install a SIP softphone on your cell.
Register the softphone to a service like SipSorcery.
Have one SP trunk on your OBi defined as SIP.
You can setup a dummy SP trunk if you don't have a trunk defined as SIP.
Enable X_SpoofCallerID on the SIP trunk.
Service Provider -> ITSP X Profile SIP -> X_SpoofCallerID: Checked

Call Forwarding Number: spx(UserID@sipsorcery.com)

Change spx to the SP number of the SIP trunk.

Edit:
This is how to setup a dummy SIP trunk on SP2:
Service Providers -> ITSP Profile B -> SIP -> ProxyServer: 127.0.0.1
Voice Services -> SP2 Service -> AuthUserName: anything
Voice Services -> SP2 Service -> X_RegisterEnable: unchecked
Voice Services -> SP2 Service -> X_ServProvProfile: B

Free SIP Softphones:
CSipSimple - Android
Zoiper - Android and iPhone

jc2516

#9
When SP4 is abc@pbxes.com, sp4(123@pbxes.com) can not send out the original number.
When SP4 is abc@sipsorcery.com, sp4(123@pbxes.com) can send out the number, even if the X_SpoofCallerID is disabled.

Can I set up the dummy trunk on VGx?

Actually, I have no Data package on my cell phone. I'm using freephoneline as my SIP trunk. Can I send the caller's number to my cell phone's name display? That is, the original caller's number shows on my cell as the name, and my freephoneline number shows on cell as the number.

azrobert

Without a data plan I don't know how to do the forwarding using your OBi2xx. CallerID Name is provided by your cell phone company. They do a database lookup based on the CallerID.

FPL has a Follow ME feature, but it looks like you have to set it online. If FPL does the forwarding, the CallerID will be included.

jc2516

I set up VG1, AccessNumber = SP1(sipsorcery.com). The speed dial and call forward to a phone number VG1(60412345678) are working, but VG1(abc@sipsorcery.com) doesn't work.

azrobert

Using VG1(60412345678)
You must have an outbound trunk defined in SipSorcery.
You are sending 6041234567 as an outbound call.
You won't get the correct CallerID.

Using VG1(abc@sipsorcery.com)
I assume abc is your SipSorcery account name.
I never tried this with a VG and don't know it will work correctly.
VG1 points to SP1, so don't use the VG.
Why point to the VG and then VG point to SP1.
Just point directly to SP1 like: sp1(abc@sipsorcery.com)
It doesn't matter that SP1 is defined with FPL.
Now the call will be treated as an inbound call by SipSorcery.
Your cell is register to SipSorcery as user "abc" and now the original inbound CallerID and CNAM can be passed.
You need to enable X_SpoofCallerID on SP1.

Use a SipSorcery dialplan something like:

if sys.In
#   Inbound DIALPLAN Starts
    sys.Dial("abc@local",60)
else                                                               
#   Outbound DIALPLAN Starts
end


jc2516

Quote from: azrobert on May 05, 2015, 09:53:03 AM
Manually set only the forwarding number with OBi Expert

Voice Services -> SP1 Service
CallForwardUnconditionalEnable: Un-checked
CallForwardUnconditionalNumber: spx(18005551212)

Change the Star Code to only enable forwarding and not set the number:
*72, Call Forward Unconditional SP1, set(SP1($cfa),1)

Edit:
You set the number once.

Now I am using an OBI202. The phone2 is using SP3. Still I need to call forward to my cell for all calls. How should I change?

azrobert

Voice Services -> SP3 Service
CallForwardUnconditionalEnable: Checked
CallForwardUnconditionalNumber: spx(18005551212)

Change the Star Code to only enable forwarding and not set the number:
*72, Call Forward Unconditional All, set($cfa,1)

Change SP3 to forward
Change *72 to enable forwarding on all trunks

jc2516

It works. Thanks.

Sometimes I need the phone2 forward to phone1, phone2 forward to a URL. How should I set up?

azrobert

Voice Services -> SP3 Service
CallForwardUnconditionalNumber: ph
OR
CallForwardUnconditionalNumber: spx(id@somewhere.com)

SPx must be defined as SIP and not GV