New unit - GV quality issues

[Mosleyh]

I just received and configured my unit and am having a very annoying problem.

The unit is connected to a belkin wireless pre-n  MIMO wireless router which is connected to a motorola cable modem. I get a dial tone, and can place outgoing calls. The problem occurs when the call connects.

The audio "breathes". By that I mean that it cuts in and out regularly at roughly 1/2 to 3/4 second intervals. This obviously makes it unusable for voice calls. I don't think it's the phone, because the dialing and ringing audio is clear.

Anyone know what I'm missing?

[RonR]

The first thing I'd do is connect the OBi directly to the cable modem and see if the problem goes away.  If it doesn't, you've eliminated the router a possible suspect.

I'd also ping Google Voice (74.125.157.125) and see how many packets are lost out of 100.

[Mosleyh]

I'm showing 0% packet loss when I ping GV through the router, but the unit doesn't seem to like being connected directly to the modem it doesn't sync up.

[RonR]

Did you reboot both the modem and the OBi after making the connection?

[RonR]

Also, make sure you have the latest firmware in the OBi : 1.2.1 (Build: 2289)

[Mosleyh]

It turns out that I just wasn't waiting long enough for it to sync with the modem. It IS the router . I guess it's time to go router shopping. I wish the recommended routers list had a few more entries - I need gigabit but am not a fan of d-link.

Thanks for the help!

[jimates]

the reason the d-links are listed is because in the beginning there were problems with d-link routers and not others.