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October 10th, 2022 *** Important notice to OBiTALK customers*** Current status and outages can be found here. Information about the EOL support for the OBI200 series of products can be found here.

Frequently Asked Questions

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Google Voice on the OBi
OBiTALK
Troubleshooting
SIP ALG Issues
Other VoIP Service Providers with the OBi
About the OBi
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I can receive incoming calls but I can’t make outgoing calls
  1. I make a call and I hear a busy tone:

    Please check to make sure your phone handset is set to “TOUCH TONE” dialing, not “pulse” dialing.
  2. I make a call and I hear a lady’s voice “we could not complete your call”

    Please make sure you are dialing all 11 digits US/Canada number including the area code 1-888-555-1212, not just 555-1212

    If you wish to make a 7 digit local calling without dialing the area code, go to obitalk.com and on your SP Google Voice configuration, enter your 3 digit area code, and hit “save”

Google Voice on the OBi

I want to use my Google Voice number to make and receive calls on the OBi
I want to port my Google Voice number to a voice provider
My OBi Does Not Ring
Make a Call Using the Gmail Call Phone Feature
Setting Up Google Voice on the OBi
Google Voice account in SP1/2 always shows: Connecting to...
I have Google Apps and my OBi status is showing Connected but I can’t make or receive calls
GV Voicemail Notification & Missed Calls
The Google Voice Attendant is Asking Callers to State Their Name
The OBi is Using openDNS & the Google Voice Status Always Says Backing Off
When I use the number which is the forwarded phone for Google Voice to call my Google Voice, it always goes to voicemail.
How do I turn off Google Voice call screening?
What happens when I add the OBi device to my OBiTALK Portal account?
After you dial, you hear a female voice say: We cannot complete your call.
After you dial, you hear a voice say: There is no service available to complete your call.
You hear a voice say: The number you dialed was rejected by the service provider.

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Polycom, Inc.
6001 America Center Dr
San Jose, CA 95002

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1 888 248 4143 Mon-Fri 8 am to 4 pm PST
OBiTALK

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