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Notice to Google Voice users: Google is updating their security protocols that requires a firmware upgrade on your OBi device. In order for you to keep using the service, we will perform a system-wide firmware upgrade to all online devices registered to Google Voice at Thursday 8/5/2021 5:00pm PDT. Please keep your devices online so it can be part of the scheduled upgrade. For the devices that are not online during the upgrade, you will need to manually update the firmware. To do so, please refer to instructions on how to upgrade your firmware to the latest version. You may also start upgrading your firmware before the scheduled upgrade mentioned. Thank you for your cooperation -Team OBiTALK

Frequently Asked Questions

What does the red/green power light indicate?
The OBi is not powering on. Try another power cable. If it still does not power on, please click here to send us a support ticket
Solid Green
The OBi is powered on and in contact with the server. Any phone call issues can likely be resolved by configuring the device.
Blinking Green
If the power LED is blinking green, that means OBi can't get an IP from your router. Verify if that the Ethernet cable is securely connected, and that you see a link light on the router port where your OBi connects.
Click here for further recovery instructions
Alternating Red/Green
A unit with red/green alternate flashing means that there was a power loss in the midst of a firmware update of the OBi. It is possible to recover the OBi. Try power cycling the OBi, first. If the light is still alternating, you will need to reinstall your firmware.
Click here for further recovery instructions
Solid Red
First try power cycling the OBi. If the light is still red, try using an alternate power cord for your OBi. If you are still having issues your OBi will need to be reset.
Click here for further recovery instructions


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