Frequently Asked Questions
How to Perform a Factory Reset Using the Home and Back Keys?
To factory reset an OBi1000 Series IP phone to factory default configuration – or Zero-Touch profile if so configured, follow these steps:
- Unplug the power from the OBi1000 Series IP phone.
Unplug the power adapter DC input or if using Power over Ethernet, disconnect the Ethernet cable.
- Press the Home and Back keys simultaneously.
While keeping the keys depressed, power-up the OBi1000 Series IP phone with a power adapter or Ethernet (PoE). Keep the Home and Back keys depressed at least 10 seconds.
- After at least 10 seconds, release the Home and Back keys.
The display should return to a normal operational state.
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