August 20th, 2024 *** Important notice to OBiTALK customers*** The OBiTALK service has reached it's End of Life period and will be decommissioned as of October 31st, 2024. More information can be found here.
Important Notice: Effective 26th September 2024, all users will be required to complete a mandatory password reset upon logging in. This security measure is being implemented to enhance the protection of user accounts. We appreciate your cooperation and understanding in this matter.

Frequently Asked Questions

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Google Voice on the OBi
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Troubleshooting
SIP ALG Issues
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I have a problem with calling out - I get one way audio, I can't get incoming calls, or I can't receive voicemail notifications.
You may have a problem with an internet router setting called SIP ALG, and this SIP ALG setting needs to be disabled.

SIP ALG Issues

What is SIP ALG?
How do I disable SIP ALG?
My SP (Service Provider) status is showing "Register Failed: ..." for reasons other than "401 Unauthorized..."
What can I try if my router does not have a setting for SIP ALG?

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