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October 10th, 2022 *** Important notice to OBiTALK customers*** Current status and outages can be found here. Information about the EOL support for the OBI200 series of products can be found here.

Number Porting to Google Voice™

This tutorial will guide you through the process of porting a non-mobile number to Google Voice. Once your number is ported, you can eliminate the monthly fee and use this number on the OBi with Google Voice.

Since Google does not support porting non-mobile numbers to Google Voice directly, this requires a two-step process that we will describe in greater detail below. In essence, you will first port your number to a mobile service number and then the mobile service number (previously the original number) to become your Google Voice number.

Before you begin, do this first!
Before you begin the process to convert your land line number to a mobile number for further porting to Google Voice, perform a "sanity check" on the number using the Google Voice Number Porting Tool. Click Here to access the tool. When you enter your land line number you will see one of the following messages.

Msg: Ooops! This number appears to be from an area we don't currently support.
For some area codes, Google Voice does not support porting, e.g. Hawaii (808), Alaska (907). If you get this result when you enter your land line number, you will not be able to port you number to Google Voice. It is of no use to complete the steps below.

Msg: Ooops! We currently don't support porting from your carrier. We apologize and are working on adding support for more carriers.
This is actually good news, because once your land line number is ported to a mobile service, it will be able to be ported to Google Voice. Please continue reading and follow the steps below to convert your land line number to a mobile number. Then you can port it to become your Google Voice number.

Important Note: Google Voice cannot be used to place or receive emergency services calls.
Requirements: An unlocked mobile phone (with SIM card access) and a pre-paid SIM card from T-Mobile available here (link).

1. Check if your number can be ported or transferred to T-Mobile. Click here to check.
2. If your number is eligible for transfer, buy a prepaid SIM card from T-Mobile here (link)or at any authorized T-Mobile dealer. This will cost approximately $3 to $7. Select the image to the right to purchase from Amazon.
3. When you receive the prepaid SIM card, activate the SIM card using the instructions included in the package. You will choose a new (temporary) number and PIN. Insert the SIM card into an unlocked phone and a test call — call in and out.
4. Call T-Mobile's activation department at 1-800-937-8997. Request to port your old number to your new prepaid SIM account.
5. In 1 to 3 days, you will receive confirmation that the number port is complete, check to see that the number is working properly — E.g. Your old number is now the mobile number.
6. Go to your Google Voice account and request to port your T-Mobile number to Google Voice. The request to port link is found in, "Voice Settings." Look for the"Change/Port" link (click here for example screen shot). Google will charge a one-time fee of $20 for this service. You will need to provide your T-Mobile account number which is your ported number, e.g. 1-xxx-xxx-xxxx and your PIN. Note: Use your newly ported, original number — not the number you choose when activating the SIM card. Google will call the mobile number for activation purposes, so be sure to have your unlocked phone in which you inserted the prepaid SIM card.
7. In 1-3 days, Google will email you to confirm the porting is complete.

You may now start using your old number with Google Voice on your new OBi!

Helpful Resources:
Google Voice Forum

Google Voice cannot be used to place or receive emergency services calls. Google Voice Legal Notice (link)
Gmail, Google Chat and Google Voice are trademarks of Google, Inc.

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