I have 4 1062s in my home. I'd like each of them to be able to join ... aka BARGE into ... an active call on any of the other three. I have some info from OBIHAI, but despite my attempts to get further info, they have not responded.
I've included the email chain below, but the gist is that, "yes, it is possible for one OBI1062 to "barge into" another's active call. The scenario that OBIHAI discusses is in a commercial setting, where one manager can barge into an agent's call. Here, however, it's just me and my wife. If she's on a call, and wants me to join from somewhere else in the house, I'd like to do so. And vice versa.
The problem is that the barging seems asymmetrical, with a given phone having a role as a manager and the others as agents. Obviously that doesn't work for us here at home.
I'd appreciate any advice or guidance on how to set that up.
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Email chain (oldest first):
On Aug 31, 2017, at 3:49 PM, Obihai Support <support@obihai.com> wrote:
Hi,
The function/feature Barge-In will only work with OBi IP Phone with another OBi IP Phone. Not with OBi ATAT Adaptors, such as OBi200 or OBi202 device.
Best Regards,
Obihai Technology
-----Original Message-----
Sent: Thursday, August 31, 2017 4:06 PM
To: Obihai Support <support@obihai.com>
Subject: Re: (SG) OBi202 500530441, Barging support?
Can I barge somehow among 1062s either?
Sent from my iPhone
From: Obihai Support <support@obihai.com>
Subject: RE: (SG) OBi202 500530441, Barging support? OBi1062 600946989
Date: September 1, 2017 at 9:19:30 AM PDT
To: Ken Jacobs
Hi,
The answer is yes. Please proceed...
Please proceed...
For example:
Manager Ken - OBi1062 600946989
Agent Steve - OBi1062 600638962
Agent Dave - OBi1062 600861353
On your (Manager Ken) phone 600946989, you can add for each agent to monitor, as "Feature Key" with
- Function = Busy Lamp Field
- Service = OBiTALK
- Number = {agent Steve's 9-digit obi number 600638962}
A Feature Key can be a Line Key (the 6 keys next to the screen) or Programmable key (the 8 keys below the line keys); the setup is the same for each kind of keys.
For this example, you can choose Line Key #4 on your phone to monitor agent Steve's phone 600638962.
Then, on each agents' phone (600638962, 600861353), configure the parameter:
(Under Voice Service/OBiTALK Service page) CallStatusAggregator = {Manager's 9-digit obi number 600946989}
You can press and hold Line Key #4 (Monitoring Steve's phone) to see the options to Barge-In or to Coach (aka Whisper).
Note that using this method (OBiTALK), one manager can monitor several agents, but each agent can only report to one Manager.
Please proceed: log into your
www.obitalk.com site for the OBi Expert Configuration page.
Click OBi number 600946989 (ken's) for Device Configuration page
Click the OBi Expert Configuration blue button
Click OK
Click Enter OBi Expert blue button
To IP Phone / Line Keys / Key 4 (example) and apply the above information: Function, Service, Number fields.
And you must uncheck box for OBiTALK Settings then uncheck box for Device Default, make changes, scroll to bottom and click Submit to lock changes.
Then click OBi Dashboard at left, click OBi number 600638962 (Steve's), to OBi Expert again: To Voice Services / OBiTALK Service / to "CallStatusAggregator".
Uncheck box for OBiTALK Settings then uncheck box for Device Default.
Input 600946989.
Scroll to bottom and click Submit to lock changes.
Go through the same steps for Agent Dave - OBi1062 600861353.
Best Regards,
Obihai Technology
From: Ken Jacobs
Subject: Re: (SG) OBi202 500530441, Barging support? OBi1062 600946989
Date: September 4, 2017 at 6:15:29 PM PDT
To: Obihai Support <support@obihai.com>
You show how to permit a "manager" to barge into another line, but I want each of the 1062s to be able to barge into an active call on any other 1062.
Can you please advise?
Thanks
Ken
[Never got a response]