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Author Topic: Can't register OneSuite -  (Read 177337 times)
wombat
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Posts: 1


« on: January 16, 2019, 03:54:42 pm »

I've signed up for OneSuite since it's an approved service provider. After signing up, I navigated to my device, SP1 port, clicked to configure the service provider and restore a service provider account. Then I'm taken to Onesuite to login, and after logging in I get the error message:

"OBiTalk error: Cannot obtain device information (4)"

I called Onesuite and they said I need to call Obi, that Obi was refusing the connection. I can't seem to find any phone number for Obi support. Does anybody know what my best next step is to resolve this?

Thanks!
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ishi
Newbie
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Posts: 1


« Reply #1 on: April 16, 2019, 07:39:44 pm »

Hi! experienced the same problem. How did you resolve the concern?My dashboard is showing that I successfully registered my Suite advantage number. But on my onesuite account it showing OBiTalk error: Cannot obtain device information (4).

Please let me know how you make it work.

hanks in advance.Smiley
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Starheart
Newbie
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Posts: 1


« Reply #2 on: June 12, 2019, 03:10:24 pm »

I have the same problem.   Have you found a solution?
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MickeyD89
Newbie
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Posts: 1


« Reply #3 on: January 13, 2020, 09:39:32 am »

I HAD the same problem last night [OneSuite account page showing "OBiTalk error: Cannot obtain device information (4)"].

Somehow I got PAST that, but am now stuck back on the OBi Dashboard with:

Register Failed: 408 Request Timeout

beside my SP1 configuration.
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