I received an OBi312 device, OBi number 320 187 463, from IP Phone Warehouse on 1 October 2019. About two weeks later, it started causing problems, and within another week, it was indeed "dead".
I called the OBi Support phone number (408) 890-6000, and the phone message advised me to submit an RMA Support Request on the OBi Support web site. I submitted the RMA Support Request on the OBi web site on 24 October, with full technical and functional details about the device's failure.
OBi Support advised me by email on 26 October to submit an RMA request with IP Phone Warehouse, the item retailer. I submitted the RMA Support Request on the IP Phone Warehouse web site on 1 November, along with the complete details relating to the failure.
IP Phone Warehouse advised me by email on 6 November that I need to submit an RMA Request with OBi Support. I did this previously on 24 October, so I advised IP Phone Warehouse by email that I was directed by OBi Support to place the RMA with them. They repeated that they are not able to process the RMA, and that I must submit the RMA to OBi Support. I've therefore reached an impasse.
I contacted OBi support by email on 6 November, advising them all the information given above, and asked how I should proceed to have the device replaced. I've received no response from OBi Support.
I'm hoping OBi Support staff can advise me how to move forward with the replacement of the device.
Thank you and regards.