Started by Shplad, October 16, 2021, 11:48:21 AM
Quote from: Taoman on October 17, 2021, 07:04:14 PMYou had problems with Voip.ms and now you're having problems with Anveo. Since you're an "ex-IT tech" have you considered looking at your own network/router config to see if that's where the problem is? Like temporarily putting your OBi in your router's DMZ to see if you still lose registration, for instance.I would suggest downloading a free softphone and configure it for Anveo and let the softphone sit for awhile registered to Anveo and see if you lose registration or not.What is the error message you see on the OBi status page when you lose registration to Anveo? It has to be saying something like "retrying" or a SIP error code or something.Since you have a paid Anveo account you can use TCP as your transport protocol. Sometimes using TCP can make things more stable since it is a connection-oriented protocol. Change it here:Service Providers-->ITSP Profile X-->SIP-->ProxyServerTransport
Quote from: Shplad on October 18, 2021, 02:10:52 PMWouldn't it be unusual though to have to use TCP just to maintain SIP registration?
Quote from: Shplad on October 20, 2021, 10:59:14 AMThe error message in Obitalk Dashboard is: Register Failed: No Response From Server
Quote from: ShpladI checked the Voice Services section and the X_KeepAlive setting for Anveo was already enabled.
Quote from: Shplad on October 24, 2021, 10:06:30 AMOkay, testing in the DMZ of my router definitely didn't help.
Quote from: ShpladDo you mean the Enable/Disable underVoice Services--SP2 Service?
Quote from: ShpladSP2 Service StatusParameter Name Value OBiTALKSettings Status Register Failed: No Response From Server (server=WWW.XXX.YY.ZZ:5010; retry in 18s) helpPrimaryProxyServer SecondaryProxyServer CallState 0 Active Calls help
Quote from: Taoman on October 25, 2021, 05:21:30 AMQuote from: Shplad on October 24, 2021, 10:06:30 AMOkay, testing in the DMZ of my router definitely didn't help.Then that plus the fact Voip.ms is working for you would indicate to me the problem is not with your router or ISP.Quote from: ShpladDo you mean the Enable/Disable underVoice Services--SP2 Service?Yes.Quote from: ShpladSP2 Service StatusParameter Name Value OBiTALKSettings Status Register Failed: No Response From Server (server=WWW.XXX.YY.ZZ:5010; retry in 18s) helpPrimaryProxyServer SecondaryProxyServer CallState 0 Active Calls helpNot sure why you would hide the ip addresses. It's not like it's a secret.So when you see "No Response From Server" are you able to ping that ip address from your computer? I assume you are using the Dallas POP server? If so, I would guess there is a problem with the Anveo config on your OBi. That's why I suggested disabling your current Anveo config and make a new one on an open SP slot using the OBiTALK Anveo wizard if you don't want to delete your current Anveo config.Note: it has been my experience in the past that sometimes when you delete an SP trunk config on your OBi it doesn't reset every single setting back to the default setting. This is why I always check thru every screen to make sure everything is back to default settings. Or I do a factory reset of the OBi and start from scratch.
Quote from: Shplad on October 25, 2021, 02:10:51 PMI've recreated it using the automatic function in Obitalk, but it keeps choosing the wrong account. How do I tell it which account to use. Better yet, how does it know which account to use, or do I have to change the SIP credentials manually every time I recreate the profile?
Quote from: Shplad on October 25, 2021, 07:00:41 PMDo you see how this could come across as contradictory?