Okay I changed the forwarding number to SP1(XXXXXXXXXX) and my Outbound Settings are set to SP1 Service).
I have 2 lines coming into my Obi. Is that an issue? The SP1 is my primary number and the only number that's ever being called into.
Okay, when I leave the phone off the hook and call in it goes to the forwarding number, but when I place a call out and have someone else call in it goes to our general GV mailbox.
When I am on the phone with another number and someone calls in, it goes to the general GV mailbox.
On no answer (when no one is on the phone), it goes to the forwarding number.
So right now, it's working in many conditions, but not the ones that we need the most! What am I doing wrong?