I had opened a ticket for an error message I was getting and also asked in the initial email about the release notes on the newest firmware. In the reply, the question to the release notes was ignored. I responded by replying asking again for clarification of the release notes as I have 40 of these units deployed remotely. My question has not been responded to, and this was a week ago.
To say I am dissapointed with Obi is an understatement. The hardware is great. I understand there will be bugs/issues to work through, as with any hardware/firmware. But the lack of communication about firmware is incredible. Do they expect someone who uses their hardware in a business environment to blast out new firmware without even knowing the changes?
To further my disappointment, I was in contact with a lead architect for one of the very popular asterisk based PBX solutions, and inquired if they were going to add the Obi devices to their software to allow them to be managed by the PBX. They said no because multiple attempts to contact Obi for inclusion went unanswered. Real bummer for me. If the Obi portal ever goes down, or is taken down, I have zero recourse for managing remote units. If Obi admins are reading this, please communicate better with your customers.