Planning first ever setup on Obi-202 initially for a single small business line - any experience or suggestions much appreciated!
Basics:
-Low volume right now
-95% of outgoing / incoming calls to USA numbers from N. California
-Consistent voice quality / Low latency really important
-Outgoing CNAM - to show it's our business calling
-Incoming CNAM / CID - so we can look up customer faster
-New phone number or transfer of old number
-Voicemail
-Helpful if calls from certain geo regions can be blocked, its a sales /support line.
-Hassle free, responsive customer service
So far, reading through the forum narrowed down to Voip.ms, however no real experience
with any of the approved obi service providers.
Thank you!
I think Voip.ms would be an excellent choice.
I think they would meet most of your requirements if not all.
I have been a customer for a few years now and although I'm not a heavy user, I have no complaints about their service.
Tech support has always been fast and effective for any issues I had.
There are of course other providers that would also meet your requirements, but I don't think you would go wrong by choosing Voip.ms
Good luck!
+1
I also like and recommend Voip.Ms but there are a few suggestions I will make:
Create an account and explore all the options.
It is not obvious but if you wish to call Hawaii, you must enable International calling. I cannot say if Alaska is a similar issue. Customer Service can help if need be. There is no specific checkbox for Hawaii.
I always set up extensions rather than use the main account.
I also make sure that I record a name and greeting for each voicemail account. Otherwise it is answered with "The person at extension" and then your cryptic account number is used.