OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: DDTex on August 24, 2015, 08:53:30 AM

Title: feature request for dashboard (Ring.To Eligibility)
Post by: DDTex on August 24, 2015, 08:53:30 AM
I would like to request a new feature on the Obi Dashboard once a user has logged in:

I have an Obi 200 that I purchased last year but I don't have any way of determining exactly when I bought it.  I understand that only Obi devices purchased after some date are eligible to use the Ring.To service but I have (so far) been unable to tell whether my device is eligible.

I would appreciate it if the dashboard was updated to provide a way to check to see if my registered device is eligible to use the Ring.To service.  Providing some kind of indication on the web page would probably help many of your customers and reduce the number of questions to your support people.  Also, it would be a nice touch if you were to show the registration date for each Obi device on a user's dashboard as well.

Thank you.
Title: Re: feature request for dashboard (Ring.To Eligibility)
Post by: dircom on August 24, 2015, 09:33:12 AM
Simply try to add Ring.to, and you will get a message if you do not qualify
Title: Re: feature request for dashboard (Ring.To Eligibility)
Post by: SteveInWA on August 24, 2015, 09:56:33 AM
There is already a tab on the portal (dashboard) that shows when the device was first added (this starts the warranty period).  It's not the purchase date, which Obihai has no way of knowing, but it's as close as you can get.  Click the "Support and Warranty" tab, while on the device's page.