OBiTALK Community

General Support => Day-to-Day Use => Topic started by: jkrusic on January 13, 2016, 01:44:04 PM

Title: Obitalk202 - Drops outbound call to specific phone number
Post by: jkrusic on January 13, 2016, 01:44:04 PM
Hello,

I am relatively new to use the obi and ran into an issue, and I am not sure where to start.

Current configuration:
- Obitalk202 setup with GoogleVoice and SIP Phone

Issue:
When I dial outbound to one specific phone number the call connects, and I breifly maybe 1 second hear the IVR then I get disconnected. Below are the logs from ObiTalk web portal, as you can see I dial OB to 64171***** - ring - connect - call disconnect. This occurs every time when dialing this number. I just use this for work purposes to join incident bridges and meetings.


15:31:42   From 'James' SP2(1001)   To GT1(64171*****)
15:31:42      Ringing
15:31:42      Call Connected
15:31:46      Call Ended


Anyone have an suggestions on where to start? Inbound and Outbound to any other number works fine it is specifically this phone number (last 5 **** because its an internal number for work).

Thank you!
Title: Re: Obitalk202 - Drops outbound call to specific phone number
Post by: SteveInWA on January 13, 2016, 01:59:20 PM
Google limits or blocks entirely, calls to certain high-rate rural telephone carriers which engage in traffic pumping (http://www.fcc.gov/encyclopedia/traffic-pumping) in cahoots with conference call providers.  You'll have to use some other method of calling those numbers.
Title: Re: Obitalk202 - Drops outbound call to specific phone number
Post by: Taoman on January 13, 2016, 02:11:28 PM
The 641 area code is notorious for traffic pumping.

https://en.wikipedia.org/wiki/Area_code_641 (https://en.wikipedia.org/wiki/Area_code_641)

Either add money to your Google Voice account or use a different outbound provider.
Title: Re: Obitalk202 - Drops outbound call to specific phone number
Post by: BigJim_McD on January 13, 2016, 07:04:54 PM
jkrusic,

Quote from: Taoman on January 13, 2016, 02:11:28 PM
The 641 area code is notorious for traffic pumping.

https://en.wikipedia.org/wiki/Area_code_641 (https://en.wikipedia.org/wiki/Area_code_641)

Either add money to your Google Voice account or use a different outbound provider.

Our family makes use of a conference service within the (641) area code.  I'm able to successful call the (641) number with my Google Voice phone service -BUT- it cost me 1-cent per minute.  I keep a credit in my Google Voice account.

I started using my mobile phone or even better an APP for the conference call that allows me to use sip over WiFi which gives me great audio, a view of who's on the conference and at "No Cost" other than what I'm already paying for my Internet service.