OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: Isser on April 20, 2016, 10:13:24 AM

Title: obi 110 setup
Post by: Isser on April 20, 2016, 10:13:24 AM
My daughter gave me her obi 110, but she does not recall any information regarding the device registration. I did a factory reset and entered sp1 = 4.2.2.2 on the associated setup  wizard web page. I then got a message that I have to purchase a new device warranty via a button. I did not see the button on the web page.

Where do I find the button?

Is it essential to purchase the warranty or is there a work-around?

Thanks
Title: Re: obi 110 setup
Post by: Taoman on April 20, 2016, 10:48:55 AM
Quote from: Isser on April 20, 2016, 10:13:24 AM

Is it essential to purchase the warranty or is there a work-around?


No, you can download and update your firmware manually. Here is the link to download the firmware:

http://fw.obihai.com/OBi110-1-3-0-2872.fw (http://fw.obihai.com/OBi110-1-3-0-2872.fw)

You can then access the local web interface on your 110 via the local ip address. Then update manually:
System Management->Device Update->Firmware update

Note: default user name & password for local interface is admin
Title: Re: obi 110 setup
Post by: Isser on April 21, 2016, 11:03:19 AM
Thanks so much for your help.
I got to the point where the web page indicated that it was doing a service provider setup for google voice.
Eventually the status read "service not configured".
The firmware upgrade was very useful but I am still without service.
What do you suggest?
Title: Re: obi 110 setup
Post by: Isser on April 21, 2016, 11:19:04 AM
I made one error in my last post. Eventually web page indicated that google voice status is configured.
However, when I initiate a call, I get a message "cannot complete your call, please try again".
What do you suggest?
Thanks very much
Title: Re: obi 110 setup
Post by: drgeoff on April 21, 2016, 01:56:27 PM
I think that message is from GV,  not from your OBi. Are you dialling a 7 digit or 10/11 digit number? GV needs the latter.

If you point a browser at your OBi's LAN address and login (admin and admin are the defaults) and look under Status,  Call History you can see what number your OBi sent.
Title: Re: obi 110 setup
Post by: SteveInWA on April 22, 2016, 08:36:24 AM
So, does it still say "Connected" today?  If so, can you, what, exactly, happens when you call a 10-digit US telephone number?
Title: Re: obi 110 setup
Post by: Isser on May 01, 2016, 02:43:42 PM
I attempted both 10 and 11 digit phone numbers. I dialed my home number. I got the response "We cannot complete your call, please try again. I assume in the US I dial 01 or 011 plus area code and the 7 digit number. Call status does not indicate any calls.
Thanks
Title: Re: obi 110 setup
Post by: Isser on May 01, 2016, 02:48:37 PM
I was also never asked to pick a number when signing up to google voice, can this be the problem? How can I fix this?
Title: Re: obi 110 setup
Post by: SteveInWA on May 01, 2016, 04:43:37 PM
US dialing:  1 plus the 10-digit telephone number.

If you didn't set up your Google account properly, by making at least one outbound call using Google Chat on Gmail, then no, it won't make outbound calls.  If you don't have a Google Voice telephone number, then no, obviously, you can't receive inbound calls.

Read and follow my instructions:  http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Title: Re: obi 110 setup
Post by: Isser on May 02, 2016, 02:20:29 PM
I can now originate and receive calls. Thanks for all your help.

I would like to know what call forwarding to google chat provides for me.
Title: Re: obi 110 setup
Post by: drgeoff on May 02, 2016, 04:28:32 PM
Quote from: Isser on May 02, 2016, 02:20:29 PM
I can now originate and receive calls. Thanks for all your help.

I would like to know what call forwarding to google chat provides for me.
You can try unticking that, but you'll sooner or later realise that calls to your GV number never reach your OBi. Coincidence?
Title: Re: obi 110 caller ID
Post by: Isser on May 08, 2016, 02:00:59 PM
Is there any way that my name can appear on my caller ID when making outbound calls?
Thanks
Title: Re: obi 110 setup
Post by: SteveInWA on May 08, 2016, 02:35:15 PM
No.  Google Voice doesn't support caller ID name.