My Obi100 has been working flawlessly for years. This morning, I wake up, try to make a call and I get the message "There is no service available to complete your call." It couldn't have happened at a worse time as my dad is in the hospital.
The power LED stays solid Green. The internet LED blinks Green, but there is NO green on the phone LED. Only when I pick up and try to make a call, the Phone LED icon blinks a steady Green.
On my Obitalk dashboard the Status is "Connected" and Green. Then, it quickly changed to "Error Click here for more"
I do and it gives me a number to dial. I dial and it takes me to a page where it says I have no support?
What should I do?
Thanks
Update: It finally connected when I entered the number provided. It then asked for a admin Password to confirm? But I have NO idea what that password is?
Now it says "Service Not Configured"
whats happening to our ObiTalk device?
Same exact problem here. Except I went to the Obi main site and went through the troubleshooting. It says if you get the "backing off" error, delete the GV account and then re-add it. When I tried to re-add, I get an error message at the top saying the Obi device's annual support entitlement has expired. Wha??????? Since when did they have an annual support requirement?
Furthermore, there is no button to renew the service on the page that it tells me to.
Someone help???
I just had the same issue arise with my OBI100. Says no service available. The right light on the box is not lit but goes green if I lift phone to dial.
My SPi Status says Backing Off (0s):
TCP connection to 173.194.212.1.
The dashboard shows status of green.
Any idea what this means?
Is it a tactic by Obitalk to make us pay $10 a month?
Did google have an update? Or is something technically wrong on Obi's end?
It seems LOTS of people are having this problem. We need a fix super fast!
Quote from: mo832 on June 14, 2016, 01:36:15 PM
Someone help???
Wish you guys would make a teeny tiny bit of effort to read. The answers to your questions are in threads posted all over this forum.
http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954 (http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954)
Already did the FW update Taoman. I did not work. What do you suggest I do now?
Quote from: Taoman on June 14, 2016, 01:45:15 PM
Quote from: mo832 on June 14, 2016, 01:36:15 PM
Someone help???
Wish you guys would make a teeny tiny bit of effort to read. The answers to your questions are in threads posted all over this forum.
http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954 (http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954)
From your OBi's internal UI, check Status >> System Status and verify SoftwareVersion is 1.3.0 (Build: 2886).
If it is already that way, follow the directions to factory reset your ATA: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset
I typoed the build the first time I posted this. The correct build is 2886.
Thanks Mango. I'll try that. I forget the email and password of the google voice account I used?
Is there a way to create a new one and keep my current phone #?
Quote from: Mango on June 14, 2016, 02:01:15 PM
From your OBi's internal UI, check Status >> System Status and verify SoftwareVersion is 1.3.0 (Build: 2886).
If it is already that way, follow the directions to factory reset your ATA: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset
I typoed the build the first time I posted this. The correct build is 2886.
Quote from: Taoman on June 14, 2016, 01:45:15 PM
Quote from: mo832 on June 14, 2016, 01:36:15 PM
Someone help???
Wish you guys would make a teeny tiny bit of effort to read. The answers to your questions are in threads posted all over this forum.
http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954 (http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954)
I have been reading around since posting this and there are many angles of people's stories. However, I did not see an answer to one of my questions- re: where is the button to buy the support upgrade if you want to? I do not see this button and the only thing I can think of is it requires a very late browser version? But everything else works on the web page. Support and Warranty tab doesn't change the screen.
Do what Mango suggested. It works.
From your OBi's internal UI, check Status >> System Status and verify SoftwareVersion is 1.3.0 (Build: 2886).
If it is already that way, follow the directions to factory reset your ATA: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset
I typoed the build the first time I posted this. The correct build is 2886.
Quote from: mo832 on June 14, 2016, 02:12:29 PM
Support and Warranty tab doesn't change the screen.
The Support and Warranty tab is where the button is to buy support via Amazon. What browser and version are you using? Suggest you try a different browser.
What do I do if I forget my GV email and password?
Anyway to get the # back or recover it somehow?
Quote from: WaltB on June 14, 2016, 02:22:43 PM
What do I do if I forget my GV email and password?
Anyway to get the # back or recover it somehow?
Damn. That's a tough one. Have you reset your OBi to factory default? If not, try logging into your OBi locally and look at your current Google Voice configuration pages. I would think somewhere in there should be your Google Voice username and/or your gmail address.
I don't have a GV configuration myself so I can't look to see if it's there or not.
Try this:
https://support.google.com/voice/answer/115100?hl=en (https://support.google.com/voice/answer/115100?hl=en)
Yeah, I already set it to factory default. :(
One of the solutions BEFORE I read about the FW update was to do a Factory reset.....
Now I forget which account I used for my Google voice.
I'll try the link. Any ideas or help would be great!
Thanks
I also tried that link you provided earlier, but once you put your GV # in it, it just sends the info to the email associated with the account which is weird.....
I have tried 4 browsers (admittedly not the absolute latest, but still should work)
FF 31 on linux
Palemoon 26.2.2 on win xp
Dolphin on Android (in desktop mode)
I *still* cannot get the support/warranty tab to show anything but either a blank space, or what looks like the "device info" starting with obi no. and mac address.
Taoman and WaltB already answered your question.
http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954
I still have an open question regarding the (relatively) minor issue of not being able to see the tab contents where the support purchase is located. As noted above, I have tried multiple browsers/platforms. I know I am behind the latest versions, but IMO it shouldn't be *that* hard to view these pages. We are talking a matter of months, not years that these versions were used, and it seems if they wanted to collect money, the functions should be more, not less, compatible with as many systems as possible.
I even tried it with IE8 and it of course did no better, but I did see a quick "script error" message flash on the bottom when I clicked on the tabs.
Can someone try to verify this with an old browser and possibly advise what component is required in a new browser?
I am stuck with WinXP here, and usually I've been able to get anything I want with FF or Palemoon.
Other functions on Obitalk.com work just fine for me.
If you have more than a few add-ons installed in Firefox, it could be anyone of those causing issues.
Suggest you temporarily run Firefox in Safe-Mode.
Load Firefox, go to the top Help Menu and select "Re-start with Add-ons Disabled"
Pop up says restart and you will be in Safe-Mode.
Try again on that webpage to see if any add-ons interfered.
Then restart Firefox again to exit safe-mode which re-enables add-ons automatically.
Nope, the add-ons must not be the problem. It does the same thing in safe mode.
Would you be willing to fire up an old browser so you can see the effect I'm getting?
This is bizarre...
Quote from: mo832 on June 14, 2016, 07:55:50 PM
Nope, the add-ons must not be the problem. It does the same thing in safe mode.
Would you be willing to fire up an old browser so you can see the effect I'm getting?
This is bizarre...
The only thing bizarre is that you are still using Windows XP. XP is now about 15 years old, is no longer being updated to support critical security issues, and even the browser makers have now absolved themselves from supporting XP. No website owner is responsible for making their web pages work with XP-era browsers.
If you can't afford a new Windows PC, then consider a Chromebook; they're the very safest computers available, and a basic model can be bought for under $200. Otherwise, by continuing to use XP, you are simply asking to be hacked.
Good evening.
I have an OBi110 and today I lost the ability to make and receive calls through Google Voice. When I looked at the System Status page on the OBi110, it said that there was an error connecting to Google Voice.
After looking around in these forums, I found the link to the firmware update for build 2886 and manually installed it on the OBi110. The System Status page now reflects a software version of 1.3.0 (Build: 2886). After the firmware upgrade, I saved off my configuration using the Backup Configuration option on the Device Update page. Then, I performed a factory reset and reloaded the saved configuration. I re-entered my Google Voice passwords since they were grayed out (and the default box was checked) after the configuration was reloaded.
Now, the System Status page shows Service Not Configured for the statuses of both SP1 and SP2. I'm not sure where to go from here. I don't use the OBiTalk portal to configure the OBi110. I've always applied configurations directly on the OBi110 using the web interface.
Is there anything else I can do to get Google Voice working through the OBi110 again?
Thank you,
Jane
Quote from: Jane on June 14, 2016, 08:10:11 PM
Good evening.
I have an OBi110 and today I lost the ability to make and receive calls through Google Voice. When I looked at the System Status page on the OBi110, it said that there was an error connecting to Google Voice.
After looking around in these forums, I found the link to the firmware update for build 2886 and manually installed it on the OBi110. The System Status page now reflects a software version of 1.3.0 (Build: 2886). After the firmware upgrade, I saved off my configuration using the Backup Configuration option on the Device Update page. Then, I performed a factory reset and reloaded the saved configuration. I re-entered my Google Voice passwords since they were grayed out (and the default box was checked) after the configuration was reloaded.
Now, the System Status page shows Service Not Configured for the statuses of both SP1 and SP2. I'm not sure where to go from here. I don't use the OBiTalk portal to configure the OBi110. I've always applied configurations directly on the OBi110 using the web interface.
Is there anything else I can do to get Google Voice working through the OBi110 again?
Thank you,
Jane
Two years ago, Google Voice stopped supporting direct user ID and password entry, as a security exposure. You cannot enter your Google credentials directly on the device any longer. Restoring your old configuration won't work. You need to follow the instructions to now use the approved authentication method, known as OAuth 2.0. Here are my complete instructions:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Quote from: mo832 on June 14, 2016, 07:55:50 PM
Nope, the add-ons must not be the problem. It does the same thing in safe mode.
Would you be willing to fire up an old browser so you can see the effect I'm getting?
This is bizarre...
Well I was hoping I could say you were full of it but I can't. Just for you, I dug out my old XP laptop with IE8 and I am experiencing the same thing as you. I can't get to the Support and Warranty page.
Clearly, this is a browser issue. You need to use a current version of a common browser. You can complain all night about how things "should" be but I prefer to deal with how things actually are.
You need to use an up to date browser in order to get to that page. End of story.
Quote from: SteveInWA on June 14, 2016, 08:18:44 PMTwo years ago, Google Voice stopped supporting direct user ID and password entry, as a security exposure. You cannot enter your Google credentials directly on the device any longer. Restoring your old configuration won't work. You need to follow the instructions to now use the approved authentication method, known as OAuth 2.0. Here are my complete instructions:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Good evening, Steve.
Thank you for your prompt reply.
I setup an OBiTalk web portal account and added my OBi110 to it and followed the configuration prompts. Google Voice is now working again on the OBi110. It's strange that this has been working flawlessly since I set it up many years ago. I do not understand that. I don't like having to go through Obihai's web portal to configure my OBi110 either.
Oh, as part of the automatic configuration through Obihai's web portal, I lost my custom dial plan, too. :(
Thank you again for your help,
Jane