Today I started getting the no service configured error when I attempt to dial out on my obi110. I have FW 1.3.0 (Build: 2872)
I cannot reconfigure with google voice. chat is on in my GV account. nothing on my end has changed fromm what I can see.
I changed my OBi DNS to 4.2.2.2
I depend upon this service. But for the life of me I cannot make I work.
any help would be appreciated
,arc
Use DNS 8.8.8.8 and 8.8.4.4
Read my instructions on the OBi firmware update, here: http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)
Same problem here. Just started today. Status message says:
Backing Off (4s):TCP connection to 209.85.147.125 failed
When I go into the ObiHai portal to reconfigure it it says:
Your device may have outdated, old software which no longer complies with Google Voice security requirements.
My versions are:
HardwareVersion 3.4 help
SoftwareVersion 1.3.0 (Build: 2872) <-- this seems to be the latest version I can find online.
It won't let me configure anything and is basically holding me hostage. It says I can't do anything unless I pay them $10 for Premium support.
WTF?
Quote from: SteveInWA on June 23, 2016, 02:34:19 PM
Use DNS 8.8.8.8 and 8.8.4.4
Read my instructions on the OBi firmware update, here: http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)
So do I just go under Network Settings and uncheck the Default box by DNS1 and DNS2 and put in the Google DNS entries and then reboot? I seem to already be at the proper firmware level...
Quote from: kelemvor on June 23, 2016, 02:40:53 PM
Quote from: SteveInWA on June 23, 2016, 02:34:19 PM
Use DNS 8.8.8.8 and 8.8.4.4
Read my instructions on the OBi firmware update, here: http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)
So do I just go under Network Settings and uncheck the Default box by DNS1 and DNS2 and put in the Google DNS entries and then reboot?
Actually, the best place to make DNS settings changes is on your router; that way, all devices plugged into your LAN will automatically pick up the correct DNS, as long as they are left at the default setting.
If you don't want to do that, then log into the OBiTALK web portal, get into Expert configuration mode for your OBi device, and go to System Management --> WAN Settings --> Internet Settings and change DNSServer1 and DNSServer2 accordingly. You need to remove BOTH checkmarks to the right of the settings in order to edit them. Click the Submit button at the bottom of the page.
Quote
I seem to already be at the proper firmware level...
seem? Either you are, or you aren't. Pick up the phone attached to the OBi and key in ***0 then 1# and listen to the firmware version read back. The last 4 digits must be 2886
None of the firmware download links I found had anything later than 2872.
Thanks to goldie26 for the link directly to the new one:
http://fw.obihai.com/OBi110-1-3-0-2886.fw
Applied that and everything seems happy now.
Quote from: kelemvor on June 23, 2016, 03:04:50 PM
None of the firmware download links I found had anything later than 2872.
Thanks to goldie26 for the link directly to the new one:
http://fw.obihai.com/OBi110-1-3-0-2886.fw
Applied that and everything seems happy now.
The firmware update section on this forum DOES provide 2886, although Obihai hasn't gotten around to updating the wording on the page.
I just updated a friend's OBi110 using Steve's step-by-step instructions in the first reply to the OP.
The Mars Rover is once again rolling and sending back photos.
Thanks yet again, Steve. You are a jeenyuss. ::)
Quote from: DSSATL on June 23, 2016, 04:36:26 PM
I just updated a friend's OBi110 using Steve's step-by-step instructions in the first reply to the OP.
The Mars Rover is once again rolling and sending back photos.
Thanks yet again, Steve. You are a jeenyuss. ::)
Thanks for the feedback! It's a good antidote to the trolls.
I followed the instructions and it worked perfectly!! Thanks devicedoc!
Thank you, SteveInWA. That's a great blog you put up there. Helped me resolve my issue without purchasing support from OBI. Your efforts are much appreciated.
I had this issue, just this week - after ~5 years of no problems. I found the threads on firmware update and did that with the OBi110-1-3-0-2886.fw version. I had to reconfigure Google Voice, which seems to be fine... everything looks good on my obitalk home page and device web page, but... I am only getting incoming calls; outgoing calls are still giving me the "there is no service available..." message. Anybody know how to fix that?
Quote from: dougsmith on July 10, 2016, 05:30:05 PM
I had this issue, just this week - after ~5 years of no problems. I found the threads on firmware update and did that with the OBi110-1-3-0-2886.fw version. I had to reconfigure Google Voice, which seems to be fine... everything looks good on my obitalk home page and device web page, but... I am only getting incoming calls; outgoing calls are still giving me the "there is no service available..." message. Anybody know how to fix that?
"...seems to be fine..." doesn't tell me much. Are you trying to use Google Voice for both inbound and outbound calling, or do you route inbound calls through another service provider, like Callcentric, to get caller ID name?
Did you factory-reset your OBi and reconfigure it using the OBiTALK web portal, after you upgraded the firmware?
Go here: https://www.obitalk.com/obinet/pg/obhdev (https://www.obitalk.com/obinet/pg/obhdev) and click on the name of your OBi device. What does it say to the right of SP1 and SP2?
Everything is through Google Voice.
Yes - I reconfigured the device on the obitalk portal after udating the firmware
SP1 Google Voice™ Account Connected
SP2 Not Configured
It's very unusual that inbound calling would work, but not outbound calling, unless it's some sort of Homer Simpson thing, like not dialing the full 10-digit telephone number.
I suggest starting over from scratch. It won't take that long. On the OBiTALK web portal, completely delete the device off of your OBiTALK account. Watch the blinking LEDs on the OBi and wait at least 5 minutes for it to finish the remote reset. Temporarily unplug the Ethernet cable from the OBi. Pick up the phone and key in ***8 then 1 to confirm restoring to factory defaults. Again, wait for the LEDs to stop blinking. Plug the Ethernet cable back in.
Add the OBi back to the OBiTALK web portal, using the "Add device" and **5 procedure on that page.
Follow my instructions, here, to set up Google Voice on the OBi, from scratch:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Ok - that fixed it. I guess my problem was reconfiguring the device instead of deleting it and starting from scratch. Thanks!
Quote from: dougsmith on July 10, 2016, 06:40:59 PM
Ok - that fixed it. I guess my problem was reconfiguring the device instead of deleting it and starting from scratch. Thanks!
Woo hoo! Enjoy.
I also get the "no service configured error." But really I am a novice at this, although I've had GV/Obihai for more than 5 years before this oddity. I knew what I was doing when I set it up yars ago, but now I don't know how it works anymore. I was able just now to manually update the firmware, it is now the latest for Obihai 100/110 and I verified this is the case on my phone. But when I go to the Obitalk site, it does not say GV is connected (like the other person in this thread) -- it says:
SP1Google Voice™ :
AccountBacking Off (0s):
TCP connection to [here there is a web address location]
And when I go to my web address location, under SP1 service status it says:
Status Service Not Configured
So something seems wrong. And I am so afraid to do anything rash. Any suggestions? Please be specific and assume I'm an idiot in terms of instructions.
Thanks!
Quote from: JPinCT on July 12, 2016, 07:24:29 PM
I also get the "no service configured error." But really I am a novice at this, although I've had GV/Obihai for more than 5 years before this oddity. I knew what I was doing when I set it up yars ago, but now I don't know how it works anymore. I was able just now to manually update the firmware, it is now the latest for Obihai 100/110 and I verified this is the case on my phone. But when I go to the Obitalk site, it does not say GV is connected (like the other person in this thread) -- it says:
SP1Google Voice™ :
AccountBacking Off (0s):
TCP connection to [here there is a web address location]
And when I go to my web address location, under SP1 service status it says:
Status Service Not Configured
So something seems wrong. And I am so afraid to do anything rash. Any suggestions? Please be specific and assume I'm an idiot in terms of instructions.
Thanks!
You likely need to delete the Google Voice configuration on your OBi and set it up again. It's not difficult, and, assuming you do know your Google Voice account's login information, it won't take long. Here are the complete instructions.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Steve, thanks! It took me a while to figure out how to delete the device, and then another while to figure out how to factory reset. But after I did, and then reestablished my GV on obitalk portal, then everything is working just wonderfully again. Thanks so much, you really are a lifesaver.
Great! Thanks for the feedback.
I had gotten the same error message and couldn't re add GV. I spent a couple hours trying different things trying to update the software but being 700 miles from my summer home where the 110 is I gave up and paid the $10 ransom. Less than 10 minutes later everything was updated automatically and I could re add GV. I used the instructions for mine here at home and everything went smooth. Saved me another $10 ransom :D
SteveInWA
You truly are a Genius.... :)
After trying various things for over an hour, I was about to shell out $10 to be released as 'firmware update' hostage.
Then I came across this post and your detailed firmware instruction. In less than 10 minute I am back in business. Many thanks!!!
...and you are a Hero :) :)
Quote from: SteveInWA on June 23, 2016, 04:55:25 PM
I just updated a friend's OBi110 using Steve's step-by-step instructions in the first reply to the OP.
The Mars Rover is once again rolling and sending back photos.
Thanks yet again, Steve. You are a jeenyuss. ::)
Thanks for the feedback! It's a good antidote to the trolls.
[/quote]
Hello all, I too am having the same issue, No service configure error, is there no way around this, or do we have to update to the latest firmware ?? I am also using Google Voice, please advise if I can get the OBI 100 running without updating the firmware, or it is a must to update, thanks.
Don
If you want GV to work you MUST update.
Quote from: drgeoff on July 22, 2016, 01:10:54 PM
If you want GV to work you MUST update.
So updating with the May 2016 update on this site won't work ?? Like Steve had in his post ?? http://www.obitalk.com/forum/index.php?topic=11384.0
Also is Amazon the only place to buy the update ?? and is it $10 a year after that ??
Quote from: jimq51 on July 17, 2016, 07:28:34 PM
I had gotten the same error message and couldn't re add GV. I spent a couple hours trying different things trying to update the software but being 700 miles from my summer home where the 110 is I gave up and paid the $10 ransom. Less than 10 minutes later everything was updated automatically and I could re add GV. I used the instructions for mine here at home and everything went smooth. Saved me another $10 ransom :D
You didn't read http://www.obitalk.com/forum/index.php?topic=11372.0
Quote from: DonB on July 22, 2016, 01:13:06 PM
Quote from: drgeoff on July 22, 2016, 01:10:54 PM
If you want GV to work you MUST update.
So updating with the May 2016 update on this site won't work ?? Like Steve had in his post ?? http://www.obitalk.com/forum/index.php?topic=11384.0
Also is Amazon the only place to buy the update ?? and is it $10 a year after that ??
For an OBi1x0 you need firmware version 2886. How you get that on your OBi is immaterial.
My firmware says I am on 2886 but yet it still won't configure and connect to GV.
See pic attached
(http://www.obitalk.com/forum/index.php?action=dlattach;topic=11395.0;attach=1784)
Quote from: DonB on July 22, 2016, 01:35:39 PM
My firmware says I am on 2886 but yet it still won't configure and connect to GV.
See pic attached
(http://www.obitalk.com/forum/index.php?action=dlattach;topic=11395.0;attach=1784)
You need to delete the Google Voice configuration off of your OBi and start over. Read:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
Quote from: SteveInWA on July 22, 2016, 02:16:32 PM
Quote from: DonB on July 22, 2016, 01:35:39 PM
My firmware says I am on 2886 but yet it still won't configure and connect to GV.
See pic attached
(http://www.obitalk.com/forum/index.php?action=dlattach;topic=11395.0;attach=1784)
You need to delete the Google Voice configuration off of your OBi and start over. Read:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
I did delete it, and did it fresh issue, I'll try again tomorrow morning when I get back home from work, thanks Steve.
Quote from: DonB on July 22, 2016, 02:31:41 PM
Quote from: SteveInWA on July 22, 2016, 02:16:32 PM
Quote from: DonB on July 22, 2016, 01:35:39 PM
My firmware says I am on 2886 but yet it still won't configure and connect to GV.
See pic attached
(http://www.obitalk.com/forum/index.php?action=dlattach;topic=11395.0;attach=1784)
You need to delete the Google Voice configuration off of your OBi and start over. Read:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
I did delete it, and did it fresh issue, I'll try again tomorrow morning when I get back home from work, thanks Steve.
Carefully look at the page that pops up during configuration, and confirm that, in fact, you are signed into the correct Google/Gmail/Google Voice account that holds your Google Voice telephone number.
Log into Google Voice on your browser and go to this web page: https://www.google.com/voice#phones (https://www.google.com/voice#phones).
Verify that it says the exact two words "Your number" on the left side of the page, and that you have Google Chat check-marked on that page.
Quote from: SteveInWA on July 22, 2016, 02:49:57 PM
Quote from: DonB on July 22, 2016, 02:31:41 PM
Quote from: SteveInWA on July 22, 2016, 02:16:32 PM
Quote from: DonB on July 22, 2016, 01:35:39 PM
My firmware says I am on 2886 but yet it still won't configure and connect to GV.
See pic attached
(http://www.obitalk.com/forum/index.php?action=dlattach;topic=11395.0;attach=1784)
You need to delete the Google Voice configuration off of your OBi and start over. Read:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)
I did delete it, and did it fresh issue, I'll try again tomorrow morning when I get back home from work, thanks Steve.
Carefully look at the page that pops up during configuration, and confirm that, in fact, you are signed into the correct Google/Gmail/Google Voice account that holds your Google Voice telephone number.
Log into Google Voice on your browser and go to this web page: https://www.google.com/voice#phones (https://www.google.com/voice#phones).
Verify that it says the exact two words "Your number" on the left side of the page, and that you have Google Chat check-marked on that page.
OK I will do this in the morning, just to make sure, I'm doing this from the Dashboard, not the OBI Talk portal ??
The OBiTALK dashboard is the portal. Two names for the same thing. Perhaps you are thinking of the OBi's local web server page, accessed via its IP address? Don't use that.
Quote from: SteveInWA on July 22, 2016, 05:08:05 PM
The OBiTALK dashboard is the portal. Two names for the same thing. Perhaps you are thinking of the OBi's local web server page, accessed via its IP address? Don't use that.
Steve, thanks for all the help, finally got it working, at first didn't work when I deleted both SP 1 and 2, it would just say configuring with a circle Icon for about 5 minutes and then not connected, the next time, I decided to use expert setup with GV and add a new device, and voila it configured, go figured, not sure what made me do that but it worked, LOL
Thanks again, and I may add the SP 2 down the road again, as I have a 2nd number but the main line is working for now so I don't want to mess it up, LOL
Don
Got the error today, using OBI100. I allready have latest 2886 version. Last time I updated (from an earlier version) it fixed it.
Steve, do I need to go through the whole process again as shown here?:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
If so, why does updating to same version do anything to fix it? thanks
Quote from: MikeinFL on October 31, 2016, 12:15:38 PM
Got the error today, using OBI100. I allready have latest 2886 version. Last time I updated (from an earlier version) it fixed it.
Steve, do I need to go through the whole process again as shown here?:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
If so, why does updating to same version do anything to fix it? thanks
Mike: No, you don't need to go through the entire process again. In fact, you'd probably get an error message if you tried to upgrade to the same firmware version as already installed.
Skip the steps regarding the firmware upgrade. Follow the steps that describe logging into the correct Google Voice account on one browser tab, then opening another browser tab (press Ctrl-T), log into the OBiTALK portal, and click on SP1 or whichever SP has Google Voice.
On the window that pops up, click Accept to get past the 911 warning, then, on the next window, click the link to the right of "Replace Google Account Credentials" and follow the instructions.
Did that fix it?
Quote from: SteveInWA on October 31, 2016, 04:20:11 PM
Quote from: MikeinFL on October 31, 2016, 12:15:38 PM
Got the error today, using OBI100. I allready have latest 2886 version. Last time I updated (from an earlier version) it fixed it.
Steve, do I need to go through the whole process again as shown here?:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
If so, why does updating to same version do anything to fix it? thanks
Mike: No, you don't need to go through the entire process again. In fact, you'd probably get an error message if you tried to upgrade to the same firmware version as already installed.
Skip the steps regarding the firmware upgrade. Follow the steps that describe logging into the correct Google Voice account on one browser tab, then opening another browser tab (press Ctrl-T), log into the OBiTALK portal, and click on SP1 or whichever SP has Google Voice.
On the window that pops up, click Accept to get past the 911 warning, then, on the next window, click the link to the right of "Replace Google Account Credentials" and follow the instructions.
Did that fix it?
Bingo!
thanks a lot very much!
Cool! Thanks for confirming.