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General Support => Installation and Set-Up (Devices) => Topic started by: dtripodi on June 28, 2016, 11:58:15 AM

Title: standard phone connected to phone1 doesn't ring
Post by: dtripodi on June 28, 2016, 11:58:15 AM
I have obi202. I can answer incoming calls (I can see the obi blinking when ringing), I can place outgoing calls, but the phone doesn't ring on incoming call.  GV is sp1, I am signed in, I am signed in on hangouts, calls are fwd to google chat.  Any ideas how to get the phone to ring? the phone does ring (I connected to the regular phone line and tested it). The phone is like this with an actual physical bell http://ep.yimg.com/ay/yhst-86993463860622/scitec-25003-2510e-desk-phone-red-10.gif
Title: Re: standard phone connected to phone 1 works but doesn't ring
Post by: SteveInWA on June 28, 2016, 01:12:06 PM
"I can answer incoming calls..."

Please clarify.  For example, do you mean that, you can call your Google Voice number from some other telephone number (NOT from your forwarding phone number), and you see the blinking right-most LED on your OBi, indicating that it is ringing, but no ringy-dingy sound comes out of your telephone, and, when you pick up the handset, voila, the call can be answered, and audio works both ways?

OR, did you mean something else?
Title: Re: standard phone connected to phone1 doesn't ring
Post by: dtripodi on June 28, 2016, 01:15:13 PM
yes, exactly
Title: Re: standard phone connected to phone1 doesn't ring
Post by: SteveInWA on June 28, 2016, 01:22:17 PM
Either your telephone's ringer is turned off, or the phone is defective, or it's some strange phone that won't work with the OBi.

Have you made any changes at all to the Phone port settings on the OBi?  You shouldn't need to change anything to make the phone ring.  In some rare cases, you may need to change the ring waveform to "Trapezoidal".  See the screenshot attached.

Title: Re: standard phone connected to phone1 doesn't ring
Post by: Lavarock7 on June 28, 2016, 04:39:05 PM
Some newer cheap phones may have a slider that controls the ringer. It is possible to slide it by accident.

Once I almost returned a new Toshiba laptop for no audio when I found a small volume wheel barely sticking out the side. Sliding my finger along the side must have turned it off.