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General Support => Installation and Set-Up (Devices) => Topic started by: dyung2 on January 19, 2017, 08:09:23 AM

Title: Obihai 1032 - Headphone Jack - Static noise
Post by: dyung2 on January 19, 2017, 08:09:23 AM
Hello,

Has anyone used the headphone jack for the Obihai 1032? I tried to plug in my Apple wired earbuds, and I instantly heard static noise. I tried another phone and another wired earbuds, but the same deal. Any way of fixing this?

Also, are there any recommendations on any headsets compatible with this Obihai 1032 phone? And has anyone tried using a RJ9 to female headphone jack adapter?
Title: Re: Obihai 1032 - Headphone Jack - Static noise
Post by: drgeoff on January 19, 2017, 01:24:06 PM
My guess is that your earbuds have a TRRS plug and the Obi is designed to take a TRS plug.
Title: Re: Obihai 1032 - Headphone Jack - Static noise
Post by: dyung2 on January 20, 2017, 07:20:41 AM
Yes. The earbuds has a mic, so there are 3 rings. I guess your implying that the Obihai 1032 headphone jack is audio only and does not allow mic input?
Title: Re: Obihai 1032 - Headphone Jack - Static noise
Post by: drgeoff on January 20, 2017, 09:05:38 AM
If the earbuds are stereo and have a microphone there must be at least 4 contacts on the plug - left, right, mic and ground. TRRS though not necessarily in that order.

The OBi's jack is probably a 3 contact one - audio out, audio in and ground. TRS.
Title: Re: Obihai 1032 - Headphone Jack - Static noise
Post by: SteveInWA on January 20, 2017, 11:06:19 AM
Depending on your budget and the amount of time you spend on the phone with a headset, there are much better options than iPhone earbuds.  The 1032 phone supports business-class wired and wireless headsets, via it's dedicated RJ-9 headset jack, from Plantronics and Jabra.   For example, I use a Jabra PRO 9470 with a EHS cable for remote call answering.  See the Jabra PRO 9400 series here:

http://www.jabra.com/business/office-headsets/jabra-pro-9400 (http://www.jabra.com/business/office-headsets/jabra-pro-9400)

You can't simply use a passive RJ-9 to 3.5mm dongle -- it will have an impedance mismatch, and the volume will be much too low.  RJ-9 headsets use an amplifier.
Title: Re: Obihai 1032 - Headphone Jack - Static noise
Post by: dyung2 on January 24, 2017, 07:32:18 AM
Thank you drgeoff and SteveInWA for your help!

SteveInWA - I just took a look at that Jabra 9470 and wow that's hefty price tag... I'll shop around for RJ-9 headsets that fits my budget. Thanks!